Experience

Nuzest UK & Europe

• Operations

  • Mar 2016 - Present

  Accountable for driving operational performance and daily target achievements while managing administrative, marketing and sales order processing functions.Utilising industry landscape knowledge, market trend analysis and available order data to maintain accurate stock forecasting and replenishment to meet order demands.Managing the complete stock lifecycle from pre-production through to end user order fulfilment.Identifying areas for operational improvements and disseminating new procedures and processes to enhance efficiencies and productivity.Event management of all consumer and trade show events driving return on investment optimisation.Delivering engaging multi-platform marketing strategies including creation of marketing collateral and ongoing monitoring of social media presence and website management.Developing and maintaining robust stakeholder relationships with internal and external contacts including clients, customers and suppliers.Optimising sales order processes to ensure accurate and timely fulfilment of all B2B and D2C orders.Providing direct communication channels for trade clients and customers and dealing with query and complaint processes.Motivational management of a small team with HR responsibilities including appraisals, objective setting, performance management, training and development.Collating, analysing and reporting on all operational and support metrics and disseminating to senior management teams. Show less

• Sales and Financial Co-ordinator

  • Nov 2015 - Mar 2016

  Supported the processing and delivery of all trade account and D2C customer orders while owning the query process.Completed query investigations and applied mutually beneficial resolutions.Managed the company website including ongoing updates and maintenance.



Pure Technology Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Manager

  • Jun 2013 - Oct 2015

  Managed service desk functions with a team of 10+ Service Desk Engineers.Oversaw the incident ticketing system and assigned support tasks to engineers optimising relevant experience and skills.Led the team utilising motivational management techniques to drive employee engagement and improve productivity and performance.Implemented weekly team update meetings to provide a forum for team discussions, development and knowledge sharing.Dealt with team HR requirements including appraisals, objective setting, workload scheduling, absence management and ongoing training and support.Created and delivered weekly service desk analysis and update reports to MD and senior management team.Managed technical training requirements including planning and successfully devised and implemented a new training scheduling system. Show less

• Assistant Service Desk Manager

  • Dec 2012 - Jun 2013

  Supported the Service Desk Manager in the effective management and delivery of service support to the business including allocation of service tickets and team technical support.

• Key Account Manager

  • Nov 2007 - Dec 2012

  Managed a portfolio of 20+ client accounts delivering exceptional levels of service at all times.Developed and maintained excellent relationships with key decision makers by contacting and meeting regularly to ensure all contractual requirements were met.Explored additional revenue channels meeting with prospective new clients to understand their needs and present appropriate solutions.Maximised account profitability by using sales and influencing techniques including upselling.Negotiated and finalised new and existing client service level contracts and agreements. Show less

• Sales Executive

  • Apr 2007 - Nov 2007

  Responsible for new business generation and prospect pipeline management.Identified and liaised with potential new clients and attended meetings to discuss requirements and options available.



Fizz Experience & WDS (Warehouse Demo Services)

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Bookings Co-ordinator

  • Aug 2005 - Mar 2007

  Managed over 50 key accounts and was the main point of contact for 15 Costco stores.Co-ordinated the planning, booking and fulfilment of product demonstrations.Supervised and trained new team members

• Administrative Office Clerk

  • Oct 2004 - Jul 2005

  Delivered full administrative services to the business to enable smooth operational functions.