Experience

Bostrom

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Reception/Member Engagement Associate

  • Mar 2020 - Present



Ultimate Staffing Services

• Gaithersburg, MD

• Administrative/Customer Support Support Specialist

  • Apr 2018 - Mar 2020

  Administrative/Customer Support. Long-term temporary assignments. Administrative/Customer Support. Long-term temporary assignments.



SHAPE America

• Reston, VA

• Membership Assistant

  • Mar 2015 - Oct 2017

   Provided excellent customer service to Members, prospects, volunteers, leaders and staff  Provided administrative support to the Membership and Marketing departments  Maintained Membership database by processing changes and upgrades to Member records, committee rosters, processed dues payments, processed mailing labels for incentives  Assisted Event Manager with Annual Convention preparation by handling registration and lodging inquiries  Instructed Members in performing website source navigation, including maintaining their convention programming and scheduling, how to submit an online application and renewal of membership, updating username/password codes Show less



Various Temporary Assignments

• Executive Offices
• 100 - 200 Employee

• Administrative/Customer Support

  • Apr 2013 - Feb 2015

   Customer Service, Clerical, Information Processing in a membership or for-profit environment  Customer Service, Clerical, Information Processing in a membership or for-profit environment



American Institute of Aeronautics & Astronautics

• Customer Relations Specialist

  • Jan 2004 - Jan 2013

  Promoted quality customer service beyond expectations Achieved and maintained relationships and enhanced customer loyalty Accurately input and maintained customer data Responded to customer complaints Ensured daily, weekly and monthly work processes and reporting were done accurately and timely Assisted in logistical preparations for conferences and seminars Processed and delivered professional development course registrations, materials, logistical information and certificates of completion Show less



Cygnus Corporation

• Information Specialist/Meeting-Planning Assistant

  • Jan 2000 - Jan 2004

  Provided superior support via telephone, email and fax regarding alternative medicine research, resources and regulatory affairs Maintained publications and databases Handled routine customer account maintenance Researched and maintained event location/venue possibilities that met conference and seminar requirements and established objectives Collaborated with staff liaisons and internal planning team to identify services required for successful events Provided superior support via telephone, email and fax regarding alternative medicine research, resources and regulatory affairs Maintained publications and databases Handled routine customer account maintenance Researched and maintained event location/venue possibilities that met conference and seminar requirements and established objectives Collaborated with staff liaisons and internal planning team to identify services required for successful events



National Society of Professional Engineers

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Member Services Representative

  • Jan 1997 - Jan 2000

  Resolved all inquiries regarding society activities, general industry issues and licensing and regulatory information Processed new member applications and reinstatements Completed publications and materials requests Resolved all inquiries regarding society activities, general industry issues and licensing and regulatory information Processed new member applications and reinstatements Completed publications and materials requests



Lockheed Martin Corporation

• Benefits Administrator

  • Jan 1993 - Jan 1995

  Responsible and accountable for performing a variety of functions associated with the organization's employee benefits programs, including the distribution and dissemination of information regarding health and welfare, life, disability and retirement programs to employees and dependents Ensured all internal/external inquiries were responded to and resolved accurately and timely Managed client interactions, inquiries and meetings related to the setup and ongoing servicing of the clients' benefit plans Cable & Wireless Communications – Customer Relations & Sales Administration Show less