Sales Engineer

• Mar 2021 - Present

Solutions Consultant

• Mar 2020 - Mar 2021

Solutions Delivery Consultant

• Jan 2019 - Mar 2020

As an 8x8 Solutions Delivery Consultant my key responsibilities include the following:Support sales and project teams in identifying gaps and red-flag issues that could be barriers to successful implementations and/or put us at risk of not meeting our customer's expectationsWork collaboratively with customers contact center teams on projects providing change management support, facilitating sound decision-making process, reviewing various options and considerations in system design, providing insight into the pros and cons of options, etc.Provide post-implementation support through high quality, high value consulting services to customers, resellers, and employees supporting our brand image and building strong customer relationships.Provide internal guidance and mentoring across all project functional areas i.e., call flow design, workforce management, quality monitoring and program designs, key metrics, and the unique dynamics of contact center operations.Analyze customers' contact center reports, processes, and metrics to identify gaps and provide a roadmap of recommendations to migrate from current state to successful achievement of their strategic objectives.Ensure customers realize maximum value from their investment by driving proper methodologies, processes, and best practices in all consulting engagements.Strengthen credibility as a contact center expert by delivering presentations on contact center issues for consulting projects and representing the product to customers at industry conferences and events. Show less

Principal Mitel Specialist, Architecture and Delivery Team

• Jan 2017 - Jan 2019

This role is to provide UC technical skills within the solution delivery practice for both internal and customer project delivery for all Daisy business units. Responsible for consolidating multiple Daisy call centres from multiple vendors onto one hosted platform. Responsible internal telephony estate of circa 4k users.

3rd Line Product Support Engineer UC Platforms

• Jan 2015 - Jan 2017

I am currently a UC Engineer at Daisy Corporate Services.Daisy Corporate Services is dedicated to serving the needs of medium-sized businesses; delivering secure, reliable, flexible and customisable solutions and services, with enterprise-class customer support. The business provides a complete end-to-end business technology and communications managed services capability, allowing businesses to consolidate their suppliers within the IT and telecommunications space.Part of the wider Daisy Group, Daisy Corporate Services holds the highest levels of strategic partnerships with Cisco, HP, Microsoft, Mitel, Juniper, Citrix and NetApp, as well as a network of specialist partners.As part of my role, I am responsible for implementation support and transition of enterprise level clients as well as providing "high touch" support for a number of key accounts.You can learn more about Daisy Corporate Services by visiting our LinkedIn page: www.linkedin.com/company/daisy-corporate-services/. Show less

3rd Line Product Support Engineer UC Platforms

• Jan 2010 - Jan 2015

Product Support Engineer at Damovo transitioned to Daisy as part of the merger with Damovo UK Product Support Engineer at Damovo transitioned to Daisy as part of the merger with Damovo UK

Senior Engineer

• May 2005 - Jan 2010

Customer Engineer

• 2003 - May 2005

Data Communications Engineer

• 2001 - 2003