Experience

Matsui America Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Specialist

  • Jun 2014 - Present

  Service and Training Lead, Liaison to Engineer Department- Service: Parts and Instillation, June 2014 to Presento Install equipment on site, small to large jobs, taking anywhere from several hours to 11 weekso Train customers on proper care and usage of equipmento Build rapport with customer, develop customer relationships to ensue customer satisfactiono Supervise installation of equipment when installed by contractorso Cross train engineers between mechanical and electrical engineering roleso Assist production department by helping with production process, troubleshooting problems, and training staff on new optionso Transitioning Central Conveying System to be wireless, assisting engineers in primary testing o Field calls regarding service and partso Utilize Programmable Logic Controller (PLC) Show less

• Parts Manager- Process Control

  • Jan 2010 - Jun 2014

  o Oversaw shipping and receiving of partso Reduced company expenditures by maintaining inventory control, reducing redundant orderingo Ensured all parts ordered in timely manner for all jobs to guarantee work could be completed as scheduled

• Service and Training Lead- Service: Parts and Instillation

  • Jan 1997 - Jan 2010

  o Install equipment on site, small to large jobs, taking anywhere from several hours to 11 weekso Train customers on proper care and usage of equipmento Build rapport with customer, develop customer relationships to ensue customer satisfactiono Supervise installation of equipment when installed by contractorso Cross train engineers between mechanical and electrical engineering roleso Assist production department by helping with production process, troubleshooting problems, and training staff on new optionso Transitioning Central Conveying System to be wireless, assisting engineers in primary testing o Field calls regarding service and partso Utilize Programmable Logic Controller (PLC) Show less

• Lead Technician- Production

  • Jan 1995 - Jan 1997

  o Assembled equipmento Trained new employees on assembly processeso Tested equipment, ensuring proper assembly, mechanics, and operationso Diagnosed problems with equipment and assisted with problem solving issues



General Engineer Works

• India
• Appliances, Electrical, and Electronics Manufacturing

• Assistant Forman of the Auxiliary Department

  • Jan 1993 - Jan 1995

  o Program and install Computer Numerical Control (CNC) equipment o Collaborated with Research and Development team o Performed routine maintenance and repair of equipment o Program and install Computer Numerical Control (CNC) equipment o Collaborated with Research and Development team o Performed routine maintenance and repair of equipment



Milliken Enterprise

• United States

• Finish Carpenter

  • Jan 1984 - Sep 1990

  Finish Carpenter Finish Carpenter