Sourcing Specialist

• Jul 2022 - Present

• Responsible for sourcing, screening, interviewing and short-listing candidates for open job requisitions • Scheduling interviews with hiring managers and candidates • Capture, edit, and enter candidate details on the Applicant Tracking System (ATS) • Track the progress of the candidates throughout the recruitment process • Assists on the pre-employment online assessments of the candidates • Coordinate with the candidate and respective departments during the job offer process • Working with Recruitment Partners and/or Hiring Manager to design sourcing strategies for new role types • Setting up filtering and matching criteria on Intelligent Sourcing platform (using internal and external benchmarks) • QA on submitted candidate (including monitoring conversion rates of submitted candidates) • Headhunting and targeted approaches • Proactively build pipelines of candidate prospects for niche skillsets • Candidate screening – high volume, technical and specialist candidates • Acting as a point of contact for non-volume candidates to guide them through the recruitment process • Advocate for sourced candidates in the process as an internal 'agent' • Use external data and database to create market maps and market intelligence Show less

Senior Recruitment Coordinator

• Nov 2021 - Present

• Capture successful candidate details and initiate onboarding activities • Schedule hiring manager interview with candidates • Track candidate progress against agreed onboarding checklist - highlighting and escalating any outstanding actions or information • Respond to outstanding or adverse onboarding elements through agreed escalation process - closing the circle on any dropouts or delayed start dates • Work with recruiting teams to educate candidates on onboarding requirements to minimize dropouts and delays • Arrange keep in touch calls or updates with candidates to update them on the progress of onboarding • Work with 3rd party vendors and/or internal teams who are responsible for delivering onboarding elements to ensure an efficient working relationship • Offer letter generation • Contract generation • Raising requests for facilities or systems access • Booking candidates into orientation / day 1 activities • Sharing new joiner packs or information Show less

Freelance

• Feb 2020 - Oct 2021

Talent Acquisition Support III

• Oct 2019 - Dec 2019

RPO Recruitment Coordinator

• Jun 2015 - Aug 2019

RPO Recruitment Coordinator o Manage all candidate administration within a specific region o Audits candidate files to ensure required records are completed and log in the appropriate user system o Evaluates the application or résumé of the applicants in the application tracking system o Enters, modify, and tracks data into user system o Administer pre-screening of candidates and schedule for interview with the hiring manager o Review the phone screen interviews of the applicants using the Voice Advantage tool o Document and store all interview and assessment feedback o Track each stage of the recruitment process using the e-recruitment system o Initiates background check of the applicants o Manage the onboarding process of new employees in Workday o Adheres to standard operating procedures to ensure process and quality consistency Show less

Human Resource Service Consultant (Senior Officer)

• Feb 2011 - Jan 2014

Human Resource Service Consultant HR Shared Services Senior Officer o Handling HR services for Asia Pacific operations that includes onboarding and offboarding, recruitment, payroll, learning, policies, safety, training and development, employee relations, and performance management o Perform employee data entry, update, and modifications (line manager change, cost center change, job title change, etc.) to ensure the accuracy of the data in the system o Knowledgeable about employee lifecycle starting from onboarding process up to offboarding process o Part of the Global Services and Operations that is responsible for the delivery of an exceptional customer experience for ANZ employees in resolving HR queries through e-mails and calls o Communicates new processes and policies while maintaining accurate case records and protecting confidential information of the employees across ANZ o Ability to quickly acquire and apply new policy knowledge, with analytical and problem-solving capabilities o Contributes to the development of the Knowledge Management tool Show less

Customer Service Representative

• Aug 2009 - Jan 2011

Customer Service Representative Health Insurance Claims Specialist/Subject Matter Expert (SME) o Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures. o Provides a detailed explanation of customer’s medical claims in accordance to legal laws o Investigates and attempts to resolve complaints and may forward more complex scenarios to senior level staff. o Conducts coaching sessions to communicate new processes to the team o Uses a computerized system to gather information, research/resolve inquiries and log customer calls. o Provides functional/ task guidance to lower staff as required. Show less