Experience

Miller-Bradford & Risberg, Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• VP Product Support

  • Feb 2013 - Present

  Oversee operations of service and parts departments for 7 locations in IL, WI, and MI, and act as a liaison between service, parts, sales, within the company, as well as manufacturing OEM's, to insure communications are conveyed, and KPI's are met. Drive attainment of forecasted goals, WIP flow, A/R management, and technology advances to improve efficiencies, and best practices. Interact with multiple OEM's to insure product support issues are handled efficiently, and reimbursement negotiated to insure cash flow is positive. Sit on 4 advisory boards to maintain relationships with technical schools and high schools, to seed the procurement of qualified staff. In charge of fleet procurement and oversee maintenance operations for 50+ units. Develop and oversee PSSR program, and interact with branch management to insure goals are being met successfully. Management style is firm but fair. I prefer the carrot over the stick, as it seems to generate better results. I maintain an open door policy, and am of strong belief that you must set an expectation that is understood, before you expect it to be achieved. Show less

• Territory Sales Manager

  • 1998 - Feb 2013

  Responsible for generating new business, and cultivating existing accounts within the organization through the use of a solid business plan, marketing strategy, and database management. Position entails marketing, customer service, procurement, contract negotiation, new & used equipment acquisition, cost accounting, vendor relations, and finance.



Munson Marine

• Okauchee, WI

• General Manager

  • 1996 - 1998

  Day to day business operations of a high end boat dealership. Position included forming a business plan to meet sales goals, oversee parts, and service staff & inventories, engaging customers as sales department head, & organization of trade shows. Position encompassed marketing, customer service, procurement, equipment acquisition, cost accounting, vendor relations, and finance. Day to day business operations of a high end boat dealership. Position included forming a business plan to meet sales goals, oversee parts, and service staff & inventories, engaging customers as sales department head, & organization of trade shows. Position encompassed marketing, customer service, procurement, equipment acquisition, cost accounting, vendor relations, and finance.



Traffic Signing & Marking

• Job Foreman/ Maintenance Manager

  • 1992 - 1996

  After promotion; Maintained fleet, equipment, building, & grounds as Maintenance Manager. Spearheaded production, and staged incoming contracts. Initial hire; Set up safe traffic work zones for construction projects. Worked closely with WI DOT to ensure projects were set up and kept safe throughout project duration. Position included staff management, time management, blueprint execution, machinery operation, haz-mat certification for paint & sand blasting operations, NATSSA certification for safe workzone management. Show less