Experience

QS/1

• Software Development
• 100 - 200 Employee

• Regional Operations Supervisor

  • Aug 2013 - Present

  • Supervise hardware technicians covering a 23 state region implementing and supporting technology needs for over 1,600 independent, clinic, and hospital pharmacies. • Responsible for hiring new hardware technicians, develop and review performance appraisals with employees, document disciplinary incidents, and terminate employees when necessary.• Perform daily administrative functions that include approvals for time sheets, expense reports, travel, continuing education, and IT requests enabling employees to their jobs efficiently.• Complete annual HIPAA audits of the hardware technicians and their offices ensuring company policies are being followed.• Oversee hardware inventory for three hardware depot offices that support customer maintenance contracts for on-site hardware support.• Provide post sales product support as a technical resource on implementation calls with internal and external customers.• Build relationships with assigned customers with quarterly calls and on-site visits. Consult with customers and provide recommendations for hardware, software, and service upgrades. • Review, schedule, and make project assignments for the hardware technicians.• Monitor assigned projects and ensure they are kept on target for on time completions. Fifty or more projects are ongoing at any given time where tasks can range from one day to implementations spanning over many months. • Maintain knowledge on current and new products including best practices for installation and troubleshooting.• Train new hardware technicians on installation procedures for QS1’s product lines to include retail pharmacy management, long-term care pharmacy, point of sale systems, interactive voice response systems, interfaces with other vendor systems, iPad applications for wireless signature capture, and prescription deliveries.• Create documentation for regional operations, product installation, and troubleshooting procedures.

• Senior Hardware Specialist

  • Jul 2003 - Aug 2013

  • Travel regularly performing installations, upgrades and providing customer support locally and out of state covering a 23 state region.• Extensive knowledge installing and configuring servers, workstations, POS registers, printers, and mobile devices for use with QS/1 products and applications. • Environments range from independent retail pharmacies to complex hospital outpatient pharmacies involving work with representatives from multiple IT departments.• Complete implementations following best practices for HIPPA and PCI compliance.• Test new products and procedures when hardware and software products are rolled out to the region.• Implement and train QS/1’s multi-site management server which is a central server for data warehousing, reporting, and pharmacy management in operations with three or more locations. Install and configure SQL, multi-site application, and communication between multiple servers over WAN links.• Led hardware technicians to build and install HL7 and XML interfaces which allow QS/1 products to communicate with 3rd party vendors to include Cerner, Epic, NextGen Healthcare, dispensing cabinets and robots. Create detailed procedures and checklists to aid hardware technicians installing interfaces. Trained senior hardware technicians to build and install interfaces.• Resolve hardware, software, and QS/1 product issues in a professional and timely manner.• Sell customers hardware maintenance support from QS/1. Perform on-site preventative maintenance to keep customer equipment running at optimum levels. • Repair and maintain servers, workstations, POS registers and printers to support maintenance customers. • Sanitize and document servers and workstations containing HIPAA and PHI data that is received from customers in compliance with company policy.