Experience

N3i
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Network Engineer

  • Jan 2023 - Present


F4IT Services

• United Kingdom
• IT Services and IT Consulting

• Senior IT Engineer 2nd line

  • Jul 2020 - Oct 2021

  Beginning of a 1yr Sabbatical for home renovations. Beginning of a 1yr Sabbatical for home renovations.



Care Plus Group

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior IT Service Desk Technician

  • Nov 2018 - Jul 2020

  Managing a 1st/Field support team that provides a high level of IT customer service.

• IT Engineer

  • Dec 2017 - Jul 2020

  Remaining strongly customer focused in my job role while tackling 1st line, 2nd line calls & field work. Operating at the higher end of 1st line with a good technical understanding I am called upon to escalate requests requiring more in depth investigation to dedicated 2nd & 3rd line teams where required. In addition to handling projects right through to completion.IT Systems Used/Supported.- Active Directory - Account creation, Group Policy & Admin Users/Assets- Manage engine - Request Tracking, Asset Management, Project Management, Problem Tracking & Solution Logging.- Desktop Central- Papercut- Safecom- SystmOne, RA & NHS Spine- Silverlink- WebV- Dart- NHS Mail/Exchange- OWA & Outlook 2010, 2013, 2016.- Office 365- Windows Server- XP, Win7, Win8, Win10- NAV- Kaspersky AV Centralized Domain Management.- Smart Deploy - Image deployment and development- Watchgaurd Firewalls- Avaya Phones- Cisco- HP- Aruba Wireless- Android and Windows Phones

• IT Helpdesk Analyst

  • Sep 2015 - Dec 2017

  - Active Directory- Manage Engine - Service Desk (Asset management, Incident logging & Software deployment)- Helpdesk Workflow/Calls- Smart Card Account Management- Field work- Asset Management- Remote Support- Liaising with Suppliers, Product Support & Warranty- Health Service Spine Enrolment and Management



Buildbase

• Australia
• Construction

• Sales Manager

  • Jul 2014 - Sep 2015

  Plumbing & Heating Account Sales Manager Plumbing & Heating Account Sales Manager



Plumbing & Heating Industry (Self Employed/Employed)

• Heating Engineer

  • Jun 2005 - Jun 2014

  Apprenticeship served - Plumbing and Heating Installation and maintenance. Apprenticeship served - Plumbing and Heating Installation and maintenance.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Engineering/CNC Operator

  • Sep 1997 - Apr 2004

  Engineering apprenticeship - Machining, Fabrication, Assembly and CNC Machine operation. Engineering apprenticeship - Machining, Fabrication, Assembly and CNC Machine operation.