Enforcement Manager

• Apr 2023 - Present

Enforcement Support

• Mar 2020 - Apr 2023

DSAR Administrator

• Oct 2017 - Feb 2020

Completing Data Subject Access Requests (DSARs) in line with current Data Protection Legislation (current GDPR, past DPA 1998). Including identifying data which the requester would not be entitled to and redacting where necessary, ranging from letters, court documentation, call recordings or Body Worn Video footage. Watching Body Worn Video footage and providing Enforcement Agents and management with feedback enabling them to work at the best of their ability and to advise if their actions are lawful and abide by internal policies. Reviewing current internal policies and advising changes to aid staff and to keep in line with Data Protection laws where applicable. Managing internal databases and producing MI regarding DSARs received/completed. Assisted in taking meeting minutes where applicable and distributing to the rest of the Audit department. Assisting in deletion of personal data in line with current retention policies. Show less

Customer Service Representative

• Mar 2017 - Oct 2017

Taking calls from customers with various issues and questions, ranging from a bill explanation, a payment issue, upgrade query and sales while abiding by DPA and internal policies. 100% concentration is needed to listen and understand their needs and come up with the perfect solution to suit. Meeting challenging targets, staying positive and polite on every call and supporting frustrated customers on a daily basis. Taking calls from customers with various issues and questions, ranging from a bill explanation, a payment issue, upgrade query and sales while abiding by DPA and internal policies. 100% concentration is needed to listen and understand their needs and come up with the perfect solution to suit. Meeting challenging targets, staying positive and polite on every call and supporting frustrated customers on a daily basis.

IT Support Technician

• Sep 2016 - Mar 2017

Communicating with computer users to find and fix problems. Tracking work in progress and recording issues and solutions. Updating online knowledge bank databases. Servicing and fixing equipment, including printers, projectors and networks. Setting up new equipment and upgrading existing systems. Training people on new systems, face-to-face over the telephone and online. Taking meeting minutes where applicable and communicating to the wider department. Aiding continuous improvement department in implementation of a structured part number system integrating SAP and bespoke software. Show less

IT Support Technician (Level 4 Apprentice)

• Mar 2015 - Sep 2016

IT Support Technician (Level 3 Apprentice)

• Mar 2014 - Mar 2015