Experience

Slice

• United States
• Software Development
• 500 - 600 Employee

• Head of Implementation & Activation

  • Oct 2022 - Present

  New York City Metropolitan Area

• Onboarding Manager

  • Aug 2021 - Oct 2022

  New York City Metropolitan Area • Developed a team of Product Specialists into managers of key processes to oversee product development, onboarding, and hypercare • Mentor employees through development of leadership skills • Create processes to enable management and reporting of key metrics • Work with leaders across multiple teams to further streamline and enhance workflow efficiency and to improve customer experience • Developed industry leading onboarding process and install time • Created a product… Show more • Developed a team of Product Specialists into managers of key processes to oversee product development, onboarding, and hypercare • Mentor employees through development of leadership skills • Create processes to enable management and reporting of key metrics • Work with leaders across multiple teams to further streamline and enhance workflow efficiency and to improve customer experience • Developed industry leading onboarding process and install time • Created a product roadmap of key features needed to build a competitive product in the POS space • Expand on process streamlining and automation to further improve the process and minimize labor hours needed • Use industry standards and data driven approach to guide strategic departmental decision making • Regularly prepare and report analytics to C-Suite to inform both strategy and board reporting

• Product Specialist

  • Apr 2021 - Aug 2021

  New York City Metropolitan Area • One of first 2 Product Specialists tasked with building an onboarding process for POS product launch while onboarding, installing, and supporting Slice Register implementations • Authored and implemented a Site Survey designed to determine businesses likelihood to adopt and become active users of product which instantly boosted adoption rate by 62% • Built SalesForce process for streamlining, automating, tracking analytics of Onboarding Process • Onboarded and Trained new Product… Show more • One of first 2 Product Specialists tasked with building an onboarding process for POS product launch while onboarding, installing, and supporting Slice Register implementations • Authored and implemented a Site Survey designed to determine businesses likelihood to adopt and become active users of product which instantly boosted adoption rate by 62% • Built SalesForce process for streamlining, automating, tracking analytics of Onboarding Process • Onboarded and Trained new Product Specialist hires



Atwood Management, Inc.

• Managing Consultant

  • Apr 2020 - Present

  Queens, New York, United States • Implemented new processes to modernize workflows • Introduced Google Workspace to enable automation of data collection, cloud storage to allow remote access of information critical to day-to-day operations, and automatic calendar reminders to ensure no task was forgotten for multiple users across multiple calendars • Managed data security and permissions across multiple roles from admin, to in-house council, to secure external sharing of documentation • Launched a password management… Show more • Implemented new processes to modernize workflows • Introduced Google Workspace to enable automation of data collection, cloud storage to allow remote access of information critical to day-to-day operations, and automatic calendar reminders to ensure no task was forgotten for multiple users across multiple calendars • Managed data security and permissions across multiple roles from admin, to in-house council, to secure external sharing of documentation • Launched a password management system to both increase security and eliminate headaches for a forgetful partner • Provide ongoing tech solutions to further ease operational stress Show less



Freelance

• Business Technology Consultant

  • Aug 2019 - Apr 2021

  New York City Metropolitan Area • Provided business organizational and technological consulting services to clients ranging from small local businesses to teams managing services for international corporations • Offered tech solutions and translated complex technological concepts into simple, everyday terms for tech-hesitant operators • Utilized Google Workspace to shift clients’ office-dependent processes to cloud-based operations to empower small business owners to continue functioning with ease during the Covid-19… Show more • Provided business organizational and technological consulting services to clients ranging from small local businesses to teams managing services for international corporations • Offered tech solutions and translated complex technological concepts into simple, everyday terms for tech-hesitant operators • Utilized Google Workspace to shift clients’ office-dependent processes to cloud-based operations to empower small business owners to continue functioning with ease during the Covid-19 pandemic • Automated processes formerly done by administrative staff during staff shortages caused by office shutdowns Show less



Micros Retail Systems

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • Aug 2019 - Jul 2020

  New York City Metropolitan Area • Tasked with an overhaul of outdated CRM information to reflect real-time market data • Used outside-the-box applications of existing products to market to non-traditional prospects resulting in new channels of revenue • Utilized open-source platforms to develop a streamlined process to extract geographically specific prospect data and expand customer analytics

• System Designer

  • Jan 2014 - Aug 2019

  New York City Metropolitan Area • Product specialist and internal support for flagship products • Instrumental in leading the release of Simphony 2.x system including design, implementation, front-line integration, and documentation writing • Created efficient, user-friendly, and customized UI design to deliver a system tailored to the leading hospitality groups in the nation • Created a batch file that automated the process of Windows OS staging to overcome a massive nationwide roll-out, that resulted in saving… Show more • Product specialist and internal support for flagship products • Instrumental in leading the release of Simphony 2.x system including design, implementation, front-line integration, and documentation writing • Created efficient, user-friendly, and customized UI design to deliver a system tailored to the leading hospitality groups in the nation • Created a batch file that automated the process of Windows OS staging to overcome a massive nationwide roll-out, that resulted in saving approximately 600 labor hours, eliminating user error, and starting a new company-wide standard for all future hardware staging



New Jersey City University

• United States
• Higher Education
• 700 & Above Employee

• Consultant

  • Oct 2013 - Jan 2014

  Jersey City, New Jersey, United States • Introduced the Heatherton & Polivy State Self Esteem Scale (SSES) to the current program resulting in usable statistics and demographics to increase grant funding • Used new measurements of effectiveness in order to better curate program to students needs