Experience

Conseil scolaire public du Grand Nord de l'Ontario (CSPGNO)

• Canada
• Education Administration Programs
• 100 - 200 Employee

• Technicien en Informatiques, Information Technology Technician

  • Dec 2020 - Present

  Windows 7 software deployment project. Provide day to day support for Laptops, Desktops, Printers, Android OS devices, Apple OS devices, SmartBoards, Projectors. Assist in Wireless Access Point replacement project. Software learned LanDesk Management, Smart Notebook, Microsoft Office 2013 Suite, Kurzweil



Technica Mining

• Canada
• Mining
• 100 - 200 Employee

• IT Analyst

  • May 2018 - Dec 2020

  Lively, Ontario, Canada



Child and Community Resources

• Information Technologist

  • Apr 2018 - May 2018

  Sudbury, ON Windows 10 deployment project



Health Sciences North/Horizon Santé-Nord

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Information Technologist

  • Nov 2014 - Apr 2018

  Sudbury, On, Canada Windows 7 software deployment project and Hardware Refresh Virtual Desktop Project Deployment Desktop Support



IBM Canada Ltd.

• Deskside Support Technician

  • Nov 2012 - Nov 2013

  Lively, ON Day to day support for client staff. Imaging laptops with Client's standard PC image. Multiple Training sessions with business and IT software to continue to improve my Technical skills.



Sandvik

• Sweden
• Mining
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2011 - Nov 2013

  Maintain Computer Inventory. Maintain Cell and SmartPhone Inventory. Maintain Cell Phone plans, order new Hardware, Order Travel Packages. Purchasing of all Computers, Laptops, Desktops, Monitors, Printers and accessories required. Receive all items in ERP system for PO's. Provide day to day support. Manage summer students hired in IT Department. Telephony and PBX Management. Xerox purchasing, configurations of new Networked printers in office. Dispatcher for the… Show more Maintain Computer Inventory. Maintain Cell and SmartPhone Inventory. Maintain Cell Phone plans, order new Hardware, Order Travel Packages. Purchasing of all Computers, Laptops, Desktops, Monitors, Printers and accessories required. Receive all items in ERP system for PO's. Provide day to day support. Manage summer students hired in IT Department. Telephony and PBX Management. Xerox purchasing, configurations of new Networked printers in office. Dispatcher for the Technical Support Team, ensuring all helpdesk tickets were assigned and completed in a timely fashion.

• Technical Support Specialist

  • Jan 2011 - Oct 2012



Tetra Tech

• United States
• Civil Engineering
• 700 & Above Employee

• Technical Support Specialist

  • 2007 - 2010

  WEI, Sudbury, ON, Canada Provided day to day support for 1000+ staff members across offices in Canada and UK. Member of the Imaging team. Created corporate images of standard PC configurations. Provided support to the Project team at a client site with Client's Standard PC image and policies and procedures in place for their Infrastructure.



Mining Technologies International

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Technical Publications

  • 2006 - 2006

  Create and Edit Parts Manuals for Mining Equipment. Shipped these Manuals to clients who purchased equipment with the specifications of the options of their configuration.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Helpdesk Technical Support Bilingual French English

  • 2006 - 2006

  French phone support for customer's who required assistance on the EMC Clariion SAN storage solutions.