Experience

Ontario Hyundai
• United States
• Automotive
• 1 - 100 Employee
• Service Manager

  • Apr 2021 - Present

Victorville Hyundai Mazda Genesis
• Service Manager

  • Jan 2020 - Mar 2021
• Service Consultant

  • Dec 2012 - Dec 2019

  Recommend and facilitate repairs and preventative maintenance of customer vehicles. Maintain high level CSI scores to reflect truly exceptional customer satisfaction. Recommend and facilitate repairs and preventative maintenance of customer vehicles. Maintain high level CSI scores to reflect truly exceptional customer satisfaction.



Greiner Buick GMC

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • May 2005 - Jul 2012

  I started in the internet sales dept. maintaining the website and online inventory. I then progressed to the service dept. becoming a service consultant. I handled all internal services related to used vehicles, PDI’s and due bills, while maintaining consistently high CSI scores of 85%-100%. I was then moved to the vehicle accessory center. In this new profit center, I assisted clients in customizing their vehicles to suit their needs. I performed a 10 week internship in the parts dept., learning all of the daily operations. I was then promoted to Warranty Administrator where I monitored and submitted all warranty repair claims, reconciled factory credits and worked with factory personnel to resolve disputes or unusual circumstances. I performed duties as backup shop dispatcher/foreman and I.T. support when needed. My final position was as Service Manager. I worked with the Parts Manager to plan and implement a fixed operations performance improvement strategy. I developed service maintenance menus and seasonal promotions. I supervised a 25 person department including service consultants, technicians, lot porters, detailers, and warranty clerk. I monitored and controlled department expenses to help maximize gross profit. I directly addressed and resolved any customer concerns to maintain satisfaction.



Lomac Information Systems

• United States
• IT Services and IT Consulting

• Project Manager

  • Oct 2001 - May 2005

  I started as a customer service rep. for the tech services dept. I would take customer repair calls, dispatch technicians to customer locations, provide repair estimates and procured necessary parts. I also worked in accounts payable, auditing invoices & purchase orders and entering them into the accounting system for payment. I progressed to a project manager for voice, data & video infrastructure. I estimated, bid & monitored projects with budgets up to $150k. Products including NEC PBX phone systems, enterprise level LAN/WAN, PA systems, CCTV, fiber optic cable, and building automation. I supervised installation crews of 2 – 10 technicians.



Best Forklift Service, Inc.

• United States
• 1 - 100 Employee

• Service Dispatcher & Accounts Receivable

  • Oct 1996 - Oct 2001

  I started as an industrial supply delivery driver. I would pull customer orders and deliver to locations from Ventura to San Diego. I would pick up and stock product for inventory to be resold. I then progressed to Customer Service & Accounting. I would take repair requests from customers and schedule field technicians, monitor and provide updates for in shop repairs. I also performed bookkeeping and collections duties for accounts receiveable. I supervised 2 field techs and 6 shop techs. I started as an industrial supply delivery driver. I would pull customer orders and deliver to locations from Ventura to San Diego. I would pick up and stock product for inventory to be resold. I then progressed to Customer Service & Accounting. I would take repair requests from customers and schedule field technicians, monitor and provide updates for in shop repairs. I also performed bookkeeping and collections duties for accounts receiveable. I supervised 2 field techs and 6 shop techs.



Turner's Outdoorsman

• United States
• Retail
• 1 - 100 Employee

• Inventory Control Lead

  • Aug 1995 - Oct 1996

  I began my employment career as a Warehouse Clerk in the distribution center for this hunting & fishing outfitter. I would receive firearm orders and assign serial numbers to 14 stores in Arizona & California. I would pull these orders and prepare them for shipment. I progressed to Inventory Control Lead and participated in 2 full warehouse inventory audits I began my employment career as a Warehouse Clerk in the distribution center for this hunting & fishing outfitter. I would receive firearm orders and assign serial numbers to 14 stores in Arizona & California. I would pull these orders and prepare them for shipment. I progressed to Inventory Control Lead and participated in 2 full warehouse inventory audits