Experience

SRS Web Solutions, Inc

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Apr 2022 - Present



Medica

• United States
• Insurance
• 700 & Above Employee

• Broker Life Cycle Specialist

  • 2021 - 2022



Praestan Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Patient Support and HIM

  • 2017 - Jul 2020

  Acted as liaison between physicians and therapists, patients, and pharmacies. Scheduled appointments for three psychiatrists and six therapists (400+ appointments per month). Prepped SOAP encounter notes for psychiatrists. Facilitated prior authorizations.Performed quality analysis for onshore / offshore Agile team. As superuser, resolved problems for end users; also granted / removed / changed access to software platform for 40+ users. Created workflow documentation and trained end users. Over two years’ experience managing release-of-information (ROI) requests with a focus on HIPAA guidelines.* Researched applications for EHR/EMR, billing, scheduling, and telehealth; organized and led 12 staff to evaluate candidate applications; created ranking system and presented best applications to C-level staff



Minnesota Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Management Analyst

  • Oct 2016 - Aug 2017

  Implemented, coordinated, monitored, and analyzed technical information between the Direct Care and Treatment (DCT) business areas and IT. Coordinated collection and processing of data to ensure compliance with federal and state regulators, including The Joint Commission. Partnered with instructors to create training for staff statewide. Created workflow and “swim lane” diagrams in Visio for department leaders.Acted as liaison between DCT and IT to implement updates to applications and databases. Monitored incident reports and issues reported by staff statewide via multiple apps; resolved issues personally or by partnering with IT and/or other staff. Coordinated payments to vendors and updates to contracts for statewide agency.* Compiled and maintained list of 600+ improvement requests. Created scoring system which made it much easier to spot highest-priority requests.



Wolters Kluwer

• Medical Documentation Quality Analyst

  • Oct 2014 - Dec 2015

  Created and updated SQL, Excel, and manual processes to perform quality analysis (QA) of health care software; collaborated with 15 physicians and nurses.* As medical coding subject matter expert (SME), supported another team by coding 1200 diagnoses to ICD-9-CM and ICD-10-CM Created and updated SQL, Excel, and manual processes to perform quality analysis (QA) of health care software; collaborated with 15 physicians and nurses.* As medical coding subject matter expert (SME), supported another team by coding 1200 diagnoses to ICD-9-CM and ICD-10-CM



Fairview HealthEast

• Epic EHR Analyst

  • May 2013 - Feb 2014

  Achieved certification on Epic System’s electronic health record (Beacon, Epic’s oncology application). Updated system for four hospitals and 14 clinics. Documented user requirements and workflows; conducted user testing and quality analysis. Coded CPT, HCPCS, ICD-9, ICD-10 codes to charge master.Focus on application testing, integrated testing, dashboards, revenue cycle management. Achieved certification on Epic System’s electronic health record (Beacon, Epic’s oncology application). Updated system for four hospitals and 14 clinics. Documented user requirements and workflows; conducted user testing and quality analysis. Coded CPT, HCPCS, ICD-9, ICD-10 codes to charge master.Focus on application testing, integrated testing, dashboards, revenue cycle management.



Minnesota Department of Health

• United States
• Government Administration
• 700 & Above Employee

• IT Specialist

  • Sep 2008 - Mar 2012

  Received, coded, and imported confidential patient data into databases from facilities throughout Minnesota; processed 300+ files annually. “First line of help” for 20+ workers’ computer issues. Trained and supervised employees who used department scanning equipment. * Created system to track incoming data files, which saved 100+ hours of labor annually. Received, coded, and imported confidential patient data into databases from facilities throughout Minnesota; processed 300+ files annually. “First line of help” for 20+ workers’ computer issues. Trained and supervised employees who used department scanning equipment. * Created system to track incoming data files, which saved 100+ hours of labor annually.