Experience

Walbridge

• United States
• Construction
• 700 & Above Employee

• Information Security and Application Analyst II

  • Dec 2021 - Present

• Information Security and Application Analyst

  • Jun 2019 - Jan 2022

  Security team-lead of incident and threat response enterprise-wide IDS|IPS|EDR Cyber defense anomalies and work-through Policy - (NIST/CMMC) compliance Customer vendor risk assessments - policy review & audits Implementation and administration of 2FA and mobile applicationsMDM administration Audio/Video administration across multiple locations/project-sites



Martin Commercial Properties

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• System Administrator

  • Sep 2016 - Jun 2019

  On-site Single Point of Contact for two office locations. Manage network and systems for 75+ users across both offices. Utilize Windows Server 2012 for AD, user, system, and file management. Research, implement, deploy, and maintain all new and existing hardware. Maintain operational industry best practices including network and security compliance. Work with vendors & third-parties to ensure services/contracts are appropriate & cost-effective. Provide exceptional end user support at a prompt and professional level of service. Responsible for; LAN operation, VOIP and O365 administration, end user hardware/software issues, mobile device, firewall, VPN, access points, printers/copiers, and all other office technologies. Show less



Providence Consulting Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Nov 2015 - Sep 2016

  Provide first response support to organizations and end-users in a high volume environment with troubleshooting networking, client/server and hardware/software issues. Build/deploy new customer machines to specifications and assist in developing revised configuration protocols which increased build consistency/efficiency and decrease downtime. Member of team charged with proactive security, system and device monitoring and maintenance. Provide first response support to organizations and end-users in a high volume environment with troubleshooting networking, client/server and hardware/software issues. Build/deploy new customer machines to specifications and assist in developing revised configuration protocols which increased build consistency/efficiency and decrease downtime. Member of team charged with proactive security, system and device monitoring and maintenance.



Holt Public Schools

• Holt, MI

• IT Help Desk

  • Aug 2015 - Nov 2015

  Strong end-user support in a variety of areas including; Active Directory, Office 365/Outlook, educational applications, and troubleshooting of hardware and software by phone and through remote access. Active Directory/Database management including; assigning accounts, rights/privileges, and assuring system’s edited and updated. Incident ticket system creation and management. Make all initial attempts to resolve end-user issues independently with the ability to escalate/delegate and collaborate with tech staff when necessary. Strong focus towards customer service and satisfaction by remaining proactive from inquiry inception to resolution. Support provided to district employees with varying degrees of technical know-how. Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Conversion Technician

  • May 2015 - Jul 2015

  Member of conversion team responsible for upgrading servers and OS for franchises nationwide. Provide excellent, direct (via telephone) communication to franchisees and managers throughout each conversion. Provide follow-up support including analysis and solutions for any existing issues within specific locations. Experience upgrading Domino's Pizza franchise servers through; remote access, virtual machines, Windows PowerShell and Pulse proprietary software as well as all store system components and technical support regarding open issues. Show less