Experience

MIP Australia

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Executive, Southern Region & Public Sector

  • Dec 2022 - Present

  Melbourne, Victoria, Australia 📈 #1 AE, Q3 FY23 Partnering with businesses and government entities across the Southern Region to resolve challenges they're looking to overcome, whether that is through weaving together data, analysing patterns, predicting trends, crafting insightful visualisations, or maintaining data integrity. This is achieved alongside MIP's top-tier data experts, coupled with strong partnerships with leading technology vendors (including Snowflake, Alteryx, Salesforce, Microsoft, Coalesce.io… Show more 📈 #1 AE, Q3 FY23 Partnering with businesses and government entities across the Southern Region to resolve challenges they're looking to overcome, whether that is through weaving together data, analysing patterns, predicting trends, crafting insightful visualisations, or maintaining data integrity. This is achieved alongside MIP's top-tier data experts, coupled with strong partnerships with leading technology vendors (including Snowflake, Alteryx, Salesforce, Microsoft, Coalesce.io, Linkurious, WhereScape, and more). Show less



Xplor Technologies

• Software Development
• 700 & Above Employee

• Enterprise Account Executive

  • Jan 2022 - Nov 2022

  Melbourne, Victoria, Australia 🚀 #1 Enterprise AE, Q1 2022 🚀 2022: 129% quota attainment Partnering with Australia's largest childcare providers to help solve operational problems with Xplor's tech solutions, whilst also working to ensure that Xplor's solutions continue to meet their developing requirements, and relationships between clients and Xplor remain beneficial for both parties, whilst carrying an individual growth & renewal quota.

• Account Executive

  • Nov 2020 - Jan 2022

  Melbourne, Victoria, Australia 🚀 #1 AE (company wide), October 2021 🚀 #1 Mid-Market AE, Q4 2021 🚀 2020: 100% quota attainment 🚀 2021: 102% quota attainment 🚀 2022: 105% quota attainment As an Account Executive in the Childcare & Education vertical, I partner with childcare providers across Australia to automate repetitive administrative tasks and further enhance parent engagement with their centre through Xplor Childcare & Education's purpose-built SaaS suite coupled with Xplor Debit Success, one of… Show more 🚀 #1 AE (company wide), October 2021 🚀 #1 Mid-Market AE, Q4 2021 🚀 2020: 100% quota attainment 🚀 2021: 102% quota attainment 🚀 2022: 105% quota attainment As an Account Executive in the Childcare & Education vertical, I partner with childcare providers across Australia to automate repetitive administrative tasks and further enhance parent engagement with their centre through Xplor Childcare & Education's purpose-built SaaS suite coupled with Xplor Debit Success, one of Australia's largest full-service direct debit management services.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Key Account Manager - CILOYALTY

  • Oct 2018 - Nov 2020

  Melbourne, Victoria, Australia ✈️ Outstanding Achiever Award, 2019 ✈️ 32% YoY Growth FY19 to FY20 ✈️ 56% Portfolio Profitability Advocating program design and strategy for a diverse portfolio of incentive, recognition and reward programs for CILOYALTY’s clients. Working closely with the broader team across SaaS technology development, communications and reward fulfilment, improving program delivery and growing revenue and brand loyalty for my client’s businesses, whilst maintaining portfolio retention and growth… Show more ✈️ Outstanding Achiever Award, 2019 ✈️ 32% YoY Growth FY19 to FY20 ✈️ 56% Portfolio Profitability Advocating program design and strategy for a diverse portfolio of incentive, recognition and reward programs for CILOYALTY’s clients. Working closely with the broader team across SaaS technology development, communications and reward fulfilment, improving program delivery and growing revenue and brand loyalty for my client’s businesses, whilst maintaining portfolio retention and growth targets. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Sales Operations Manager

  • Apr 2017 - Sep 2018

  Melbourne, Victoria, Australia Driving improved sales performance through a deep understanding of commissions, performance management and variation management coupled with developing, executing and reporting on reward & recognition programs for all small business channels and demonstrating the effectiveness of the annual $1m investment.

• Business Operations Manager

  • Nov 2016 - Apr 2017

  Melbourne, Victoria, Australia Maximising customer experience across the Small Business channel through improvements in sales and service escalations and customer complaint management, channel feedback to improve customer experience, and assisting the channel to close gaps in operations and sales practices that impact customer experience.

• Learning and Development Manager

  • Jun 2015 - Nov 2016

  Bendigo, Victoria, Australia 🌐 Excelerate Award, 2016 Identifying knowledge gaps and developing coaching collateral and training material for Telstra Business Centres and Customer Experience Managers, providing SME advice to customer service initiatives and presenting detailed analysis on team performance to the wider business.

• Customer Experience Manager

  • Feb 2011 - Jun 2015

  Bendigo, Victoria, Australia 🌐 Excelerate Award, 2015 🌐 Global Outstanding Achievement Award, 2015 🌐 Group MD Award, 2015 Providing experienced Telstra product & process support to Telstra Business Centres across Australia, focussing on increasing sales performance and improving customer advocacy through the timely resolution of customer enquiries and escalation of complex processes.

• Junior Project Manager

  • Apr 2012 - Oct 2012

  Melbourne, Victoria, Australia Leading site adoption and embedding planning for a new coaching and development methodology across Telstra Small Business and Enterprise & Government contact centres. Managing the project's schedule and budget to an on time and successful completion.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Contact Centre Supervisor

  • Dec 2009 - Feb 2011

  Melbourne, Victoria, Australia Lead Centre SME charged with coaching Customer Service Representatives, resolving difficult system issues & processing necessary follow-up requirements, along with compiling weekly reports on centre progress in the Specialist Support Team.

• Sales Consultant

  • Oct 2007 - Dec 2009

  Hobart, Tasmania, Australia



Target Australia

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Nov 2005 - Oct 2007

  Bendigo, Victoria, Australia