Experience

Falconwood, Incorporated
• United States
• Defense and Space Manufacturing
• 100 - 200 Employee
• Data Management Analyst

  • Oct 2018 - Present
• Data Analyst

  • Sep 2016 - Feb 2018

  - DoD Government Contractor for Navy PMW-205 IT Asset Management Team. - Expert familiarity with BMC Remedy with a focus in Asset Management, Service Request Management, and Incident Management. In the Asset Management console, I processed over 140,000 asset updates and additions at a close to perfect accuracy rate of 99.99997%. As a part of the asset record control process, I created 5,770 asset records averaging over 24 assets per day. - Implemented efficiency processes which saved hundreds of man-hours providing a greater value to the customer. - Implemented a QA procedure which increased overall accuracy to 99.999996%. 109 errors made prior to the aforementioned QA procedure compared to 7 errors after. - Assisted the IT Asset Management team with evaluating and rewriting multiple Work Instructions and Job Aides for various Asset Management processes. - Conducted asset inspections of server farms to ascertain proper management of Navy owned IT assets. Asset inventories are a way of providing direct support to the client by auditing asset management procedures and reporting deficiencies. I freely share process efficiency ideas with my team that have been proven to both save time and maintain our high standards of accuracy. - Provided detailed data analysis on regular Asset Management reports contractually required from the Navy and Marine Corps Internet service provider. - Consistently seek out new challenges. This has been demonstrated by learning new processes regularly performed by other team members to create redundancy in manpower and expertise for instances where they are unable to perform that process or in another location performing the same process. - Received multiple team and individual commendations from the customer, immediate supervisor, and team members for a job well done. Show less



US Marine Corps

• Military
• 300 - 400 Employee

• • Jul 2012 - Sep 2016

  - Managing a team of 22 military and 15 civilian personnel with tier 1 through 3 information technology support at a regional service desk, supporting the Hampton Roads geographical area. Created, tracked, and resolved 850 trouble tickets monthly, utilizing Remedy as the incident handling and ticketing system.- Expert knowledge of Marine Corps IT Procurement process, having worked in the procurement and contracting field for over 5 years. Submitted over $10 million in IT Procurement request. My knowledge has enabled requests to move smoothly through the procurement process, which contributes to the success of the Marine Corps Forces Command (MFC) team and all East Coast, Europe, and Africa based commands.- Process lead for major subordinate commands as the subject matter expert (SME) in the Marine Corps procurement process. In this role, I research, analyze, develop recommendations and disseminate policies, procedures, and training to standardize the procurement process.- Assist with the planning and implementation of the command IT budget, reallocation funding, and POM process by researching prior year purchases and advising on future needs. Manage budget distribution and allocations to ensure compliance with budgetary restrictions and policy.- Senior Customer Technical Representative (CTR) for MFC worked with the Regional Contracting Officer’s Representative (RCOR) on all contracting acquisitions for our printers, cell phone service, Blackberry, Wireless service and circuit activations. Responsible for all NGEN/HP invoicing functions along with all Navy NMCI contracted assets Hampton Roads area and ordering/approving of Contract Line Items.- Developed an end-user training program to establish the Information Systems Custodian (ISC) program to deliver a series of classes to enable key individuals to support their coworkers with an elevated knowledge of basic trouble shooting skills. Show less

• • Jul 2009 - Jul 2012

  - Procurement lead for all IT related purchases in southwest Afghanistan. Submitted, screened, and approved hundreds of purchase requests in excess of $6.2 million.- Contracting office representative for a wireless communications network project developed and implanted by DRS Technology in southwest Afghanistan, with the initial value of $13M; reportedly the largest deployed mesh topology wireless internet access network in the world as of 2011, providing services to over 30,000 customers in the region. Through coordination with the project lead, I briefed leadership of incomplete requirements leading to an increase in bandwidth and overall success of the project.- Facilities and asset management lead responsible for physical security accreditation and proper accountability of all classified and unclassified equipment.- Led Marines in multiple real life training evolutions, focusing on delivering services in a tactical environment. - Created network diagrams for tactical deployment of IT assets.- Developed operational plans, created IT usage policies, and refined internal processes. Show less

• • Jul 2006 - Jul 2009

  - Exceeded overall recruiting requirements by 185%.- Increased market share by 230% over a 3 year period.- Collaborated with colleagues to exchange recruiting strategies and marketing information. - Developed creative recruiting strategies that met anticipated staffing needs.- Communicated the duties, compensation, benefits and working conditions to all potential candidates.- Managed all phases of recruitment, including defining hiring management needs and posting available positions.- Conducted more than 100 interviews per year, 50+ face to face networking contacts per month, and 1,000+ cold calls per month.- Utilized expert time management to work an area over 5,000 sq/mi.- Lead 93 future Marines through the entire recruiting process, from contact to departure for Basic Training.- Developed important relationships with key individuals throughout the city, county, and state.- Developed classes and conducted training on a weekly basis.- Recognized for superior achievement on 14 separate occasions. Show less



Elite Show Services, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Supervisor

  • 1998 - 2001

  - Lead teams of 5-15 roving and stationary security personnel handling minor to serious incidents. These could include the handling of foul language, possession of unauthorized alcohol containers, drug usage, trespassing, and assault. I would coordinate with onsite law enforcement provided by the San Diego Police Department. Elite Show Services held contracts with Qualcomm Stadium, San Diego State University, Fairgrounds in Lajolla, San Diego Convention Center, to include other. - Management representative for 2 major events in which Elite Show Service supplemented CSC in Los Angeles and Anaheim, CA. Show less