Experience

Guardian Security Systems, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Security Specialist

  • Nov 2022 - Present

  Servicing all of Washington State, for Access Control, Surveillance, Intrusion Detection, and Fire. Designing systems to to fit the needs of your business or home. Servicing all of Washington State, for Access Control, Surveillance, Intrusion Detection, and Fire. Designing systems to to fit the needs of your business or home.



Valet Living

• United States
• Real Estate
• 700 & Above Employee

• District Manager

  • Dec 2021 - Oct 2022

  • Facilitate and lead new community launches, including container distributions • Ensure daily delivery of company reports to designated property staff members • Collaborate with internal business partners, finance, human resources, marketing, operations, and IT • Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns • Responsible for recruiting, hiring, and onboarding Service Valets • Manage and forecast budget for labor, payroll, and supplies Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Territory Sales Representative

  • Apr 2019 - Feb 2020

  Implemented strategic marketing to non-subscribersAssists with home connection to services Promote all services and benefits of the productAcquire feedback and provide solutions to the needs of the customer

• Retail Store Manager

  • Jun 2018 - Apr 2019

  Transitioned service center to a new design of Xfinity Retail storeCollaborated with multiple departmentsOutlined and executed training process for teams' transitionLaunched the Enhanced customer experience classLaunched partnership with Xfinity Business Class for Retail LocationsLaunched Donation Drive for Mary's Place in storeIdentified key KPI metrics for location successGEM awarded MY Customer Chair Innovation

• Store Manager

  • Jan 2016 - Jun 2018

  Reviewed, analyzed, and launch new procedures and operating systems (NPS, XStore, Mobile, Kronos)Rewrote 15 program documents for XStore Developed key members to grow within the organizationAligning middle management meetings Launched new RSE position to retail locationDefined key KPI to deliver overall location successCoached and mentored team members to exceed KPI metrics Hiring and developing talent to the organizationStore manager of the year awarded

• Assistant Manager

  • Nov 2014 - Jan 2016

  Collaborated with Store Manager and multiple departments to open Xfinity 3.0 store locationTrained and mentored multiple key team members for growthCreated and fostered new CAR partnership program for the North MarketConstructed new strategic sales and customer experienceParticipated with hiring and on boarding new team members to the organizationAssessment of retail practices for providing enhanced customer satisfactionLaunched new G'BYE process and revised GREAT customer experience Show less

• Operational Specialist

  • Jun 2013 - Mar 2014

  Expanding team members knowledge to exceed monthly sales goals and KPIDemonstrate superior customer service with the desire to exceed customer expectations Organizing team effectively and utilizing sales floor; always looking for improvement Organized with new hire training; help polish fellow employee sales knowledge to increase productivity Help employees in the resolution of customer conflict Adapt to change well, always willing to modify work schedule to accommodate needs of the businessLaunch new GREAT customer experience Awarded Top VOC award Show less

• Customer Service Representative

  • Feb 2012 - Jun 2013

  Promoted organizations products and benefits Resolve customer concerns Exceeded key performance metrics Mentored peers to performanceTop 5% performance awarded for Q3 & Q4

• Customer Service Representative

  • May 2011 - Feb 2012

  Maintained Kiosk location in Northgate MallPromoted all services of the organizationExceeded monthly sales quotaMaintained high VOC scoreAwarded Powerhouse Sales