Information Technology Operations Manager

• May 2022 - Present

IT Support Specialist II

• Oct 2020 - Present

I T Support Specialist

• Jun 2019 - Jul 2020

• Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Conducted migration of Windows 7 to Windows 10 for several laptops and desktops utilizing network boot image. • Monitoring and maintaining computer systems and networks. • Responding in a timely manner to service issues and requests from all levels through Remedy ticketing system. • Handled and/or prioritized 30-50 support tickets daily. • Providing technical support across numerous locations, which includes over the phone, remotely and in person. • Setting up new accounts for new users in Active Directory and Office 365 to include permissions and specific groups based on department. • Repairing and/or replacing hardware as necessary. • Evaluate any software that is supplied by a third party vendor by testing compatibility with existing hardware and software. • Testing new technology to include software and hardware. • Writes operating instructions for end users. Show less

IT Support Specialist

• 2017 - Jul 2020

• Responsible for onboarding new employees through Active Directory and Office 365. • Offboarding employees • Setting up and maintaining new hardware for new employees as well as replacing outdated equipment to include PCs, laptops, and printers. • Maintaining and configuring existing and new printers • Diagnosing and resolving multiple issues that populate in ConnectWise ticketing system for 50+ users • Responsible for running daily reports through Access software to produce production sheets • Tier 1 support for copiers. • Responsible for coordinating with vendors pertaining to copiers, scanners and servers. Show less

Implementation Technician

• Nov 2016 - Oct 2017

• Responsible for installing and/or replacing hardware (PCs, printers, monitors and label printers) and software at various Quest locations and doctor’s offices. • Train Quest employees and doctor’s associates on new and existing software. • Troubleshoot any existing tickets that populate within my que in person or remotely where needed. • Installation of hardware for Safeway locations, confirm and/or troubleshoot connectivity issues, and confirm location is up and running. • Microsoft RDP used to troubleshoot PCs prior to physical visit. Show less

Team Lead / P C Technician

• Mar 2016 - Oct 2016

• Ability to backup applications, browser favorites, documents, and other various computer software • Archive and troubleshoot Outlook and Microsoft Office • Set up end user logins • Follow detailed, scripted instructions to ensure quality • Train team member on MDM software for user implementation • Install and maintain hardware and software. • Install, test and deploy new client software applications. • Provide troubleshooting assistance to end users. • Maintain, install, and upgrade computers as necessary • Install new images as scheduled and needed • Provide maintenance and support for printers and various other devices • Provide help desk support as needed • Perform testing of new operating systems and various software and hardware • Perform hardware repairs • Troubleshoot software issues • Order PC parts as needed • Perform virus/spyware removal • Team Viewer utilized to troubleshoot helpdesk tickets Show less

Site Analysis Technician

• Oct 2014 - Mar 2016

Senior Loan Officer developing circle of influence relationships and the best available products for current and potential homebuyers. Senior Loan Officer developing circle of influence relationships and the best available products for current and potential homebuyers.

Technical Support

• Jan 2014 - Oct 2014

Site Analysis Technician Site Analysis Technician

Senior Loan Officer

• 2011 - 2012

Monarch

• Jun 2010 - Jan 2011

Senior Loan Officer

• 2007 - 2010

Loan Officer

• 2008 - 2009