Dan C.

Support Analyst at Cardno
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Contact Information
us****@****om
(386) 825-5501
Location
Naremburn, New South Wales, Australia, AU

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Credentials

  • Agile PM Practitioner
    APMG International
    May, 2018
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Jan, 2017
    - Nov, 2024
  • PRINCE2 Foundation Certificate in Project Management
    AXELOS Global Best Practice
    Dec, 2016
    - Nov, 2024
  • PRINCE2 Practitioner Certificate in Project Management
    AXELOS Global Best Practice
    Dec, 2016
    - Nov, 2024

Experience

  • Cardno
    • Australia
    • Design Services
    • 700 & Above Employee
    • Support Analyst
      • 2013 - Present

      Manage work packages and projects: new start-up offices, meeting room technologies, desktop refresh and Windows 10/O365 SOE deployments. Conduct regional site visits, carry out audits and provide recommendations. Incident, problem and change management. Mentoring and training of staff. Process improvement Stakeholder management. Vendor management. IT Procurement. Manage work packages and projects: new start-up offices, meeting room technologies, desktop refresh and Windows 10/O365 SOE deployments. Conduct regional site visits, carry out audits and provide recommendations. Incident, problem and change management. Mentoring and training of staff. Process improvement Stakeholder management. Vendor management. IT Procurement.

  • The GPT Group
    • Australia
    • Real Estate
    • 700 & Above Employee
    • Senior Desktop Support Technician
      • Jan 2011 - Dec 2012

      Successfully managed a project to internalise a group of users. Member of a large office transformation project in Martin Place. Mentored Service Desk and produced technical documentation. Assisted in the recruitment of new Service Desk team members. Provided support on all hardware and software tickets. Supported meeting room technologies. Roll-out windows 7 SOE. Conducted user training. MDM support. Successfully managed a project to internalise a group of users. Member of a large office transformation project in Martin Place. Mentored Service Desk and produced technical documentation. Assisted in the recruitment of new Service Desk team members. Provided support on all hardware and software tickets. Supported meeting room technologies. Roll-out windows 7 SOE. Conducted user training. MDM support.

  • Multipro IT
    • Perth, Australia
    • Operations Engineer
      • 2006 - 2009

      Acted as in-field support engineer and triage all support tickets as per ITIL processes: Incident, problem and change management. Systems administration. Remote and FIFO Level 2 Support. Create and maintain SOE image. Roll-out new hardware SOE at client sites. Acted as in-field support engineer and triage all support tickets as per ITIL processes: Incident, problem and change management. Systems administration. Remote and FIFO Level 2 Support. Create and maintain SOE image. Roll-out new hardware SOE at client sites.

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