Sales Marketing Manager

• Nov 2017 - Present

Customer Experience Engineer

• Feb 2017 - Jul 2017

Joining UniPrint.net has allowed me to learn about networking technology and printing. I continue to learn new aspects of the business and transform the knowledge into value driven technical support. • Engage with customers to deliver technical support over the phone, live chat and email.• Provide pre-sale information and coordinate with sales for renewals and purchases• Hands on experience virtualization with VMware Pro, VDI, RDP, Windows Server 2012• Exposure to types of networks, network concepts, network architecture and network communication technology. • Troubleshooting Microsoft Azure cloud• Following internal protocols and systems• Solid understanding of the in house products• Eagerly take on QA tasks

Co-Founder

• Nov 2015 - Feb 2017

Hot new start up that focuses on optimizing website leads.Providing a convenient method by which any website visitor is subtly encouraged to engage with a dedicated business representative to answer questions, garner information by audio communication. By circumventing the cumbersome and often time consuming back and forth instant messaging system, we are enabling the visitor to collect information requisite to making a purchasing decision, while allowing the company to collect valuable data that will foster increased conversions and guide tomorrow’s decisions.Marketing & Business Development

CRM Consultant / Product Trainer / Technical Account Manager / Implementation Specialist

• Apr 2014 - Sep 2016

• Bolster and maintain three separate CRM products for a diverse global client base. • Drive daily operations that involve phone & email communication on multitude of potential topics with a variety of different clients, job titles and geographical location.• Conduct quality assurance testing for three separate CRM products.• Partner with developers to resolve support issues by meeting with clients recording developer console warnings, errors and exceptions. • Author custom development proposals/quotes valued at over $50,000.• Navigate custom development negotiation, client support, quality assurance and product release.• Secured development deals that resulted in over $50,000 worth of profits.• Optimize the product help portal through intelligent redesign, and compose technical documentation• Facilitate product training and support over webinars, emails, phone calls and face to face meetings. Some training required travel. • Lead data analysis, formatting, migrating and implementing for large corporate clients. (e.g Bayer International) • Research, identify, configure, streamline, and maintain the CRM product ticket system.• Operate in a hybrid waterfall / Agile IT product development environment.• Elevate Atlassian JIRA & Confluence knowledge including Admin configuration and plugin integration.• Garner frequent exposure to Intermediate to advance level of MS Excel / MS Word / Power Point.• Serve as key contributor in marketing discussions to ensure alignment with CRM operations.• Develop complete understanding of companies patented sales methodology.• Deliver SEO & other web promotion recommendations.• Assess client service & sales operations to ensure full compliance.• Oversee for internal data backups; certify safe protection of data.• Employ IBM infrastructure technology (Lotus Notes Mail Client & Database management).• Entrusted with valuable and sensitive client information; ensure confidentiality at all times.

Sole Proprietor

• Sep 2011 - Sep 2015

• Conceptualized, developed, founded and operated a small online service provider.• Originated and formalized a unique brand name with associated sales and marketing material.• Drafted a comprehensive business plan and identified market demand for specific niche products.• Spearheaded campaigns involving social media marketing, SEO, cold calling and attending networking events to acquire clients.• Interfaced with clients personally; conducted client meetings and negotiations, closed deals.• Initiated online market research analysis to discover profitable niches ( Google keyword analysis via a verity of 3rd party tools).• Expanded pipeline for intake on orders for websites, online how to videos, niche research, social media property creation and management, SEO, Logo and general graphic design.• Engaged in project management endeavors ranging in size and complexity.• Liaised with outsource personnel and professionals.

Technical Account Manager

• Mar 2012 - Sep 2013

• Served as sole provider of expert technical software support to 350+ active clients.• Innovated and integrated customer care approaches and tools which resulted in 87% satisfaction rate by clients and reduced call volumes for the organization.• Cooperated with department director to participate in a 50% business increase over employment duration.• Designed software product help documentation as well as updating outdated documents while developed and designing a brand new and unique web based help center. • Provided product software technical support through MS Outlook email, phone, HESK help ticket system, web conference software as well as face to face meetings• Handled sensitive client information through databases and software. • Cooperated with department director to meet quarterly sales & support goals.• Strengthened marketing skills to improve product pricing, customer service.• Trained and mentored clients in a weekly training webinar to educate them on software products.• Headed quality assurance testing new software product releases, analyzing equipment performance.• Educated users on systems, responded to complaints about computer-related problems; resolved issues swiftly.• Appointed CRM administrator responsible for CRM configuration and integration & maintenance.

Sales and Wireless Specialist

• Jun 2010 - Mar 2011

- Computer store sales and support- Wireless specialist- Computer Hardware & Software support - Computer store sales and support- Wireless specialist- Computer Hardware & Software support