Dan Bentley
Co-Founder & Director at Impacto Consulting- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
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Bio
Ozlem Adakale
In November last year we asked Impacto to come and deliver a session on ‘How team culture drives Customer Experience’ at IDP’s staff Development weekend, held for 80 staff members from our Australasia team. Daniel Bentley approached us in a very professional way, initially organising a meeting to talk to us thoroughly about our business. He wanted us to fully benefit from the session and make sure it was closely tailored to our business needs. Team building was also a key area we needed assistance with, so Daniel devised an informative, interactive presentation that included a team-building exercise. He shared engaging examples of his own travel experiences to expand on his topics. His presentation was not text heavy, but flowed very smoothly and created discussion and interest. The staff thoroughly enjoyed the team building exercise where they had limited resources to build the tallest tower. It encouraged participation, thinking laterally, and created communication and teamwork. Daniel’s presentation has had an ongoing positive influence on our business practice. The staff thoroughly enjoyed an external presenter, which was a new concept introduced to the Staff Development Weekend. Daniel is a down-to-earth speaker who is an expert in team culture, customer experience, innovation and helping others find their purpose in life. I’d like to thank Daniel and his team for assisting our company and would love for him to come back and continue to work with us in other areas
Moa Ranum
Daniel helped Djurens Rätt (Sweden's largest animal rights organization) with several projects during his stay in Sweden, including a way to make our volunteer process more efficient. I was most impressed with the way Daniel understood the issues we needed help with and how he was able to quickly put together a clear project plan. He worked very independently as project manager but never failed to report on the progress as the project moved forward. We also appreciated the way he included both members of our staff and volunteers in the process to be able to get the best and most practical ideas for the project.
Jessica Wisniewski
I had the absolute pleasure of working with Daniel during his time at IAG. His engaging personality and enthusiasm for innovation is inspiring and I have been witness to his passion in nurturing his team members both in activity and results. He is fun, professional and extremely driven - we have missed having him around at IAG. I can't recommend Dan highly enough!
Ozlem Adakale
In November last year we asked Impacto to come and deliver a session on ‘How team culture drives Customer Experience’ at IDP’s staff Development weekend, held for 80 staff members from our Australasia team. Daniel Bentley approached us in a very professional way, initially organising a meeting to talk to us thoroughly about our business. He wanted us to fully benefit from the session and make sure it was closely tailored to our business needs. Team building was also a key area we needed assistance with, so Daniel devised an informative, interactive presentation that included a team-building exercise. He shared engaging examples of his own travel experiences to expand on his topics. His presentation was not text heavy, but flowed very smoothly and created discussion and interest. The staff thoroughly enjoyed the team building exercise where they had limited resources to build the tallest tower. It encouraged participation, thinking laterally, and created communication and teamwork. Daniel’s presentation has had an ongoing positive influence on our business practice. The staff thoroughly enjoyed an external presenter, which was a new concept introduced to the Staff Development Weekend. Daniel is a down-to-earth speaker who is an expert in team culture, customer experience, innovation and helping others find their purpose in life. I’d like to thank Daniel and his team for assisting our company and would love for him to come back and continue to work with us in other areas
Moa Ranum
Daniel helped Djurens Rätt (Sweden's largest animal rights organization) with several projects during his stay in Sweden, including a way to make our volunteer process more efficient. I was most impressed with the way Daniel understood the issues we needed help with and how he was able to quickly put together a clear project plan. He worked very independently as project manager but never failed to report on the progress as the project moved forward. We also appreciated the way he included both members of our staff and volunteers in the process to be able to get the best and most practical ideas for the project.
Jessica Wisniewski
I had the absolute pleasure of working with Daniel during his time at IAG. His engaging personality and enthusiasm for innovation is inspiring and I have been witness to his passion in nurturing his team members both in activity and results. He is fun, professional and extremely driven - we have missed having him around at IAG. I can't recommend Dan highly enough!
Ozlem Adakale
In November last year we asked Impacto to come and deliver a session on ‘How team culture drives Customer Experience’ at IDP’s staff Development weekend, held for 80 staff members from our Australasia team. Daniel Bentley approached us in a very professional way, initially organising a meeting to talk to us thoroughly about our business. He wanted us to fully benefit from the session and make sure it was closely tailored to our business needs. Team building was also a key area we needed assistance with, so Daniel devised an informative, interactive presentation that included a team-building exercise. He shared engaging examples of his own travel experiences to expand on his topics. His presentation was not text heavy, but flowed very smoothly and created discussion and interest. The staff thoroughly enjoyed the team building exercise where they had limited resources to build the tallest tower. It encouraged participation, thinking laterally, and created communication and teamwork. Daniel’s presentation has had an ongoing positive influence on our business practice. The staff thoroughly enjoyed an external presenter, which was a new concept introduced to the Staff Development Weekend. Daniel is a down-to-earth speaker who is an expert in team culture, customer experience, innovation and helping others find their purpose in life. I’d like to thank Daniel and his team for assisting our company and would love for him to come back and continue to work with us in other areas
Moa Ranum
Daniel helped Djurens Rätt (Sweden's largest animal rights organization) with several projects during his stay in Sweden, including a way to make our volunteer process more efficient. I was most impressed with the way Daniel understood the issues we needed help with and how he was able to quickly put together a clear project plan. He worked very independently as project manager but never failed to report on the progress as the project moved forward. We also appreciated the way he included both members of our staff and volunteers in the process to be able to get the best and most practical ideas for the project.
Jessica Wisniewski
I had the absolute pleasure of working with Daniel during his time at IAG. His engaging personality and enthusiasm for innovation is inspiring and I have been witness to his passion in nurturing his team members both in activity and results. He is fun, professional and extremely driven - we have missed having him around at IAG. I can't recommend Dan highly enough!
Ozlem Adakale
In November last year we asked Impacto to come and deliver a session on ‘How team culture drives Customer Experience’ at IDP’s staff Development weekend, held for 80 staff members from our Australasia team. Daniel Bentley approached us in a very professional way, initially organising a meeting to talk to us thoroughly about our business. He wanted us to fully benefit from the session and make sure it was closely tailored to our business needs. Team building was also a key area we needed assistance with, so Daniel devised an informative, interactive presentation that included a team-building exercise. He shared engaging examples of his own travel experiences to expand on his topics. His presentation was not text heavy, but flowed very smoothly and created discussion and interest. The staff thoroughly enjoyed the team building exercise where they had limited resources to build the tallest tower. It encouraged participation, thinking laterally, and created communication and teamwork. Daniel’s presentation has had an ongoing positive influence on our business practice. The staff thoroughly enjoyed an external presenter, which was a new concept introduced to the Staff Development Weekend. Daniel is a down-to-earth speaker who is an expert in team culture, customer experience, innovation and helping others find their purpose in life. I’d like to thank Daniel and his team for assisting our company and would love for him to come back and continue to work with us in other areas
Moa Ranum
Daniel helped Djurens Rätt (Sweden's largest animal rights organization) with several projects during his stay in Sweden, including a way to make our volunteer process more efficient. I was most impressed with the way Daniel understood the issues we needed help with and how he was able to quickly put together a clear project plan. He worked very independently as project manager but never failed to report on the progress as the project moved forward. We also appreciated the way he included both members of our staff and volunteers in the process to be able to get the best and most practical ideas for the project.
Jessica Wisniewski
I had the absolute pleasure of working with Daniel during his time at IAG. His engaging personality and enthusiasm for innovation is inspiring and I have been witness to his passion in nurturing his team members both in activity and results. He is fun, professional and extremely driven - we have missed having him around at IAG. I can't recommend Dan highly enough!
Experience
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Impacto Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Co-Founder & Director
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Jun 2018 - Present
We are consultants who specialise in person-centred innovation, we help organisations to deliver BIG on impact. We are consultants who specialise in person-centred innovation, we help organisations to deliver BIG on impact.
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The Innovate For Impact Podcast
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Entertainment Providers
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Podcast Host
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Sep 2021 - Present
A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice. A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.
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Partners in Aid
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Australia
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Non-profit Organizations
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Director
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Nov 2016 - Feb 2019
Board member of not for profit organisation Partners In Aid Board member of not for profit organisation Partners In Aid
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IAG
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Argentina
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Higher Education
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1 - 100 Employee
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Manager, Customer Strategy & Operations Design
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Aug 2015 - Feb 2017
Lead a team with the following responsibilities across IAG's high growth brands; - Customer Experience Strategy- Human Centered Design & Lean Startup methodology. Facilitation and design work- Design of an Online Self Service portal- Customer Journey Mapping- Re-engineering of processes to improve customer experience- Driving a customer centric culture among employees
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Manager, Optimisation & Operational Effectiveness
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Dec 2014 - Aug 2015
Lead a diverse team that supported the operations across sales & service, claims and digital in the following areas;- Customer Experience- Project Management- Process Improvement- IT- Communications- Knowledge Management- Training
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Call Centre Manager
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Mar 2011 - Dec 2014
• Lead and coach team leaders to create a culture of high performance that delivers against operational KPIs.• Create a vision and strategic direction for the Customer Care Centre that links to the direction of the organisation.• Set targets and a reward framework that deliver operational results that achieve the company’s strategic objectives.• Manage cost centre expenses within budget. • Collaborate with peers to shape the future of the customer experience business unit, across frontline, back office and support functions.
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Founder
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Aug 2014 - Sep 2016
Built a networking business with the purpose of making networking easier for young professionals. WHPH provided the following services; - Ran events to link like minded people - Provided content and coaching to help people network in a more natural way that works for them - Proactively connected people that may have similar interests or goals Key achievements; - Built the group up to having 650+ members - Had one of the highest RSVP to attendance rates of any networking group, due to our different approach to networking - Helped hundreds of Young Professionals find a way to make networking easy for them - Connected hundreds of people together from all different industries across Melbourne
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Partner Performance Manager
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Oct 2007 - Jan 2011
• Manage the relationship between Telstra and outsourced industry partner call centre businesses. • Accountable for performance across billing, retention and acquisition activity, both inbound and outbound. • Create a strategy and execute plans to improve performance.• Lead staff through change and drive ongoing performance improvement initiatives.• Using expertise in call centre management, coaching, performance improvement and telecommunications to ensure that performance is maximised across all metrics.
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Team Leader
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Feb 2005 - Oct 2007
• Lead, coach and develop a team of proud professionals to achieve sales, customer satisfaction and operational metrics across a balanced scorecard.
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Community
