Experience

Motivity Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Database Analyst

  • Dec 2016 - Present



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Analyst/Developer II

  • Nov 2011 - Jul 2016

  Responsible for analyzing and researching Data Warehouse data for business reporting projects.Responsible for the analysis and design of the source-to-target mapping documents for individual projects.Analyzed and documented fact and dimensional tables within Data Warehouse’s many data marts.Instrumental in moving company’s entire inventory ordering system database out of MS Access and into Oracle Inventory Management.

• Senior Operations Analyst

  • Jun 2003 - Nov 2011

  Developed, automated and maintained SQL Server database by creating stored procedures, functions, common table expressions and views using T-SQL.Developed and automated high-level and intricate enterprise reports.Created and managed vendor/DISH Network joint outbound sales reporting.Developed entire database for enterprise wide career path process.

• Sales Coordinator

  • Mar 2002 - Jun 2003

  Responsible for the daily equipment orders and business liaison for Costco, RadioShack and Sam’s Club.Created a step-by-step training manual for Sales Coordinators.Tracked retail sales numbers and projected forecast data.

• Call Center Supervisor

  • Aug 1999 - Mar 2002

  Supervised up to 23 employees in a data entry department using Oracle applications.Created an employee empowerment program.Designed, formulated and implemented a productivity and attendance tracker.

• Customer Service Representative Trainer

  • Apr 1999 - Aug 1999

  Trained and developed new trainees to take incoming customer service calls.Covered the International and Inbound teams as supervisor when needed.Skilled and used as a one-on-one training for those who needed extra help on the phones.

• Customer Service Representative

  • Aug 1998 - Apr 1999

  Assisted customers in programming, sales, billing and technical support.Expanded knowledge of business by volunteering to work in other departments.Averaged 97% monitor scores with emphasis on problem resolution.