Experience

TiVo Romania Engineering Center (TREC)

• Romania
• Software Development
• 1 - 100 Employee

• Senior Software Deployment Engineer

  • Oct 2018 - Present

  Responsibilities : • Drive the delivery process, and ensure the quality, of our projects and programs using Agile. • Management methods. - Build and document processes - Priorities daily tasks - Find ways to deliver faster/safer - Improve overall process. - Participate in daily meetings - Coordinate with other teams to achieve the main goal - Improve teams’ productivity to maximize business value • Technical methods. - Understanding the client needs for their Application and make the proper changes with the below tools: - Perforce - Xcode - AppCenter - Google Play Console - App Store - AWS - Jenkins - Zebra (Internal tool - customization of the assets/strings/flags/settings) - Firebase/Splunk/Segment - Create test cases for every single MSO and run all of them. Show less



Appsbroker Consulting Ltd

• Application Support Specialist - Financial area Google.

  • Dec 2017 - Oct 2018

  Appsbroker is a Premier Google for Work Reseller and a Winner of Google EMEA Special Contribution Partner Award that finds its strengths in the cloud. They work closely with the biggest providers of cloud services to transform companies and their services. Responsibilities : - Deploying and managing cloud infrastructures using Google Cloud Platform tools: Docker, Kubernetes, CloudShell. - Assist development team with tests on platforms and continuous integration activities - Identify, test and release in a controlled manner (with auditable testing, sign off and back out plans), configuration bug fixes and software updates. - Manage entities and trace issues though Google Cloud Platform console: Container Engine, Kubernetes, BigQuery, CloudSQL, Compute Engine, Stackdriver Monitoring, Identity & Access Management, Networking. - Manage incident ticket queues to respond and independently resolve application and environmental issues. - Work closely with engineering to monitor and maintain high levels of system performance. - Debugging/ Testing UI issues - Create and maintain support documents. - Mentor new team members. Platform : Google Cloud Platform, Google App Engine, Google Compute Engine, Google Cloud Storage, Google BigQuery, Google Cloud SQL, Google Cloud Datastore, Docker, Ubuntu, Google CloudShell, Google Stackdriver, Google Networking. Show less



Cegeka Romania

• Support Technician

  • Feb 2017 - Dec 2017

  -Active monitoring of our customers’ IT infrastructures (servers, network devices, applications); Knowledge and experience with : -Virtualization products(VMware, Hyper-V) -Microsoft Exchange Servers (2010, 2007, 2003), -Active Directory Services, -SANs and other storage subsystems -Citrix XenApp -Enterprise class backup systems(Symantec Backup Exec) -Microsoft server platforms (Windows 2008R2, Windows Server 2012). -Reaction on all alerts as defined within the process binders; -Analysis of support requests sent by our customers by phone, email or web submit into our -Incident management application; -Timely logging of every support request in the ticketing systems; -Accurate ticket documentation of the support request and troubleshooting steps taken; -Tickets follow-up and escalation in accordance with priority, impact and SLAs; -Regular feedback to the affected end users on the status of the support request in accordance with priority; -Ownership and responsibility for all tickets assigned on the queue; -Execution of proactive health checks according to already defined checklists; -Punctual follow-up and accurate recording of the performed checks; -Works in close collaboration with the colleagues to ensure that service delivery to the customer is of the highest standard; -Works in accordance with RIMS quality standards, procedures, processes and work instructions Show less



SCC

• South Korea
• IT Services and IT Consulting
• 1 - 100 Employee

• Infrastructure Analyst Server Monitoring

  • Aug 2014 - Feb 2017

  - Actively manage the monitoring and alerting services in a 24/7/365 environment ,respecting processes and procedures. - Ensure end user availability, using a multitude of monitoring consoles ( SCOM 2007 / 2012 , StableNet ,Tevista ,BMC) and tools (referring to Assyst , Service Now as the ticketing system, telephony platform and emailing system),which implied constant multitasking and handling a high-volume workload. This was only possible due to a high level of prioritizing and inter-team communication skills. - Monitoring platform (SCOM environment) serving Windows Server OS, Data Center Environment, Network devices , Storage , Application and Website Monitoring ; - Incident Management logs and redirection-email / phone escalation to support teams ; - Performing proactive daily checks and investigations on Infrastructure Systems ; - Daily schedule also captured out of hours shifts - Adherence to ITIL principles. Show less



TurboZone Computers

• Internship Trainee

  • May 2008 - Sep 2008

  IT, Customer Cares TurboZone Computers, Iasi ▪ I have working knowledge of computer hardware, software and associated operating systems, my main activities during the internship were: ▪ analyze technical specifications, resolve technical issues for computer users and network equipment; ▪ resolve all service interruptions and critical situations; ▪ computer configuration and troubleshooting; ▪ provide technical support to all departments; ▪ install and update computer components and software; Show less