Experience

Navenio

• United Kingdom
• Software Development
• 1 - 100 Employee

• 1st Line Support Manager

  • Sep 2021 - Present

  This role includes managing two colleagues of mine through day to day tasks to ensure that the Navenio System remain operational throughout the day to day. My team and I are responsible for building a relationship with the clients of Navenio to help them succeeded in this software. Some of the main responsibilities of my team are to :Keep our JIRA Ticketing Service up to date by completing clients requests based are the SLA's set within their contracts.To build an up to date library of all processes for completing tickets so as they can be completed to a high standard as efficiently as possible. Triage all tickets which come to 1st line support so as the right team members get eyes of the request asap.Using the JIRA Platform run reports based on ticketing data.Always be available to the clients in the case of an emergency. We run on a 24 hour on call system which I am escalation for in the circumstances that there is a major issue with the system. These are only a few key highlights from the work I do in Navenio's.



Tesco Mobile

• Telecommunications
• 700 & Above Employee

• Sales Assistant

  • Nov 2018 - Sep 2020



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Nov 2017 - Nov 2018