Experience

StayNTouch

• United States
• Software Development
• 1 - 100 Employee

• Hospitality Technology Consultant

  • Feb 2016 - Present

  Senior Member of Team Implementing and Supporting Leading Cloud Based Agile Property Management Software. ■ Manage new and transitioning implementations to StayNTouch Cloud Property Management Software. ■ Train Clients and Staff on modules of Software. ■ Perform and Support Integrations for Interfaces; Connection - HTNG, API , Central Reservation Systems, Point of Sale, Back Office Accounting, Door Lock, PBX, Call Accounting, Guest Messaging. Troubleshooting Log files via, XML, HAR, TXT ■ Support Existing Clients, Level 1, Level 2, and Escalated Level3. Manage external and internal ticketing system, provide guidance to support staff. Adhere to SLA contracts. ■ Product Development – work as Front End software liaison to development team on software updates, hot fixes and new functionally releases. Show less



Global Navigation Enterprises INC.

• Senior Consultant

  • Sep 2013 - Jan 2016

  ■ Manage Property Management Software Implementation Projects for Oracle Hospitality LATAM and Caribbean Division. ■ Facilitate roll out of complete Implementation process for Opera Property Management Software. Manage configuration, training, go live, and hand off to support. ■ Work with vendors for interface integrations to Opera, including Central Reservation Systems, Point of Sale, and Back Office Accounting. ■ Manage Property Management Software Implementation Projects for Oracle Hospitality LATAM and Caribbean Division. ■ Facilitate roll out of complete Implementation process for Opera Property Management Software. Manage configuration, training, go live, and hand off to support. ■ Work with vendors for interface integrations to Opera, including Central Reservation Systems, Point of Sale, and Back Office Accounting.



Oracle

• United States
• Warehousing
• 1 - 100 Employee

• Senior Implementations Specialist

  • Mar 2005 - Oct 2013

  Partnered in successful launch of Opera Property Management System (PMS), repeatedly tasked with the most challenging projects, delivering stellar results. Traveled worldwide 90% of the time to manage month-long software installation projects, retrofitting deeply imbedded hotel systems. Managed project resources, configured software, trained users, and managed live support. ■ Project Lead to MGM Resorts International conversion to Opera PMS. Micros largest Opera conversion 11 properties. Including large-scale training and support to all departments. ■ Installed and trained Casino Gaming Interface used to enhance casino marketing strategies, including integration to the hotel systems. ■ Enabled client to internally share information and mine database for efficient cross-selling, upselling, and relationship management. Rolled out real-time XML 3-way interface connecting Property Management, Casino Management, and CRM systems. ■ Maximize the use of Opera through implementing client’s patterns & practices. Show less



Micros Systems

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Lead Implementations Specialist

  • Dec 2004 - Mar 2005

  Partnered in successful launch of Opera Property Management System (PMS), repeatedly tasked with the most challenging projects, delivering stellar results. Traveled worldwide 90% of the time to manage month-long software installation projects, retrofitting deeply imbedded hotel systems. Managed project resources, configured software, trained users, and managed live support. ■ Proved product effectiveness in the most demanding environments, leading 3 multi-property PMS installations from requirements gathering to installation, client training, and support. ■ Powered significant profitability leap, installing product’s first “thin client” deployment, and a configuration that greatly reduced installation time and administration expenses. ■ Drove business development wins, filling sales engineering role with in-depth, customized product demonstrations and needs assessments. ■ Salvaged at risk client relationships, traveling to “hot sites” to provide in-person support. Show less