System Support Specialist

• Jul 2021 - Present

Information Technology Instructor

• Jan 2020 - Present

Remote network support engineer

• Aug 2017 - Sep 2020

*Troubleshoot onsite network(LAN, WAN)issues *Provide technical support to online and offline services *Network device installation like switches, routers *Server management including windows and Linux *Remote support and maintenance *Server auditing and documentation *Security device installation and configuration *Cybersecurity auditing *Troubleshoot onsite network(LAN, WAN)issues *Provide technical support to online and offline services *Network device installation like switches, routers *Server management including windows and Linux *Remote support and maintenance *Server auditing and documentation *Security device installation and configuration *Cybersecurity auditing

Information Communication Technology Trainer

• Apr 2017 - Sep 2020

Information Technology Trainer Information Technology Trainer

Information Security Engineer

• Apr 2014 - Jul 2016

*Documenting security breaches and assesses the damage they cause *Working with security team to perform tests and uncover network vulnerabilities *Monitoring computer networks for security issues *Fixing detected vulnerabilities to maintain a high security standard *Helping team members to install security software and understand information security management *Staying up-to-date on information technology trends and security standards *Documenting security breaches and assesses the damage they cause *Working with security team to perform tests and uncover network vulnerabilities *Monitoring computer networks for security issues *Fixing detected vulnerabilities to maintain a high security standard *Helping team members to install security software and understand information security management *Staying up-to-date on information technology trends and security standards

Sr. Network Administrator

• Dec 2013 - Mar 2014

*Providing support in network design and implementation *Installing and configuring computer, servers and network equipment *Fully supporting, configuring, maintaining, and supporting corporate customer's networks and in house servers and networking devices *Ensuring network security and connectivity *Recommending upgrades, patches, and new applications and equipment required by the enterprise *Creating and maintaining network users/permissions *Configure firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution *Providing training to team members on new hardware and software products *Hands on Cisco, Juniper, D-Link, FortiGate, Windows, Linux, Firewalls, CCNA-CCNP skills Show less

System Network Administrator

• May 2008 - Dec 2013

*Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions *Install and upgrade computer components and software, manage virtual servers, and integrate automation processes *Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization *Troubleshoot issues and outages *Manage network servers and technology tools *Analyze and monitor server security and implement patches and fixes to address potential security holes *Recommend upgrades, patches, and new applications and equipment *Implement and manage disaster recovery and back-up *Provide network support to users *Assist in network design and implementation *Provide network support with a variety of operating systems *Install and configure computer network equipment Show less