Sales Associate

• Feb 2022 - Present

Assistant Restaurant Manager

• Dec 2017 - Dec 2020

1. Responsible for planning and achieving monthly profit targets and minimizing food wastage. 2. In charge of store cash management, ordering of inventories and prepared shift closing reports. 3. Led a team of 14 staff to manage other administrative aspects of the business. 1. Responsible for planning and achieving monthly profit targets and minimizing food wastage. 2. In charge of store cash management, ordering of inventories and prepared shift closing reports. 3. Led a team of 14 staff to manage other administrative aspects of the business.

Outlet Manager

• Sep 2012 - Mar 2017

1. Audited and assessed business performance for management reporting on a weekly basis. 2. Maintained adequate inventory and controlled expenses, through liaising extensively with suppliers, contractors, warehouse and production centre for business needs. 3. Responsible for manpower scheduling, to ensure adequate support staff for daily operations, and managed staff training and development. 1. Audited and assessed business performance for management reporting on a weekly basis. 2. Maintained adequate inventory and controlled expenses, through liaising extensively with suppliers, contractors, warehouse and production centre for business needs. 3. Responsible for manpower scheduling, to ensure adequate support staff for daily operations, and managed staff training and development.

Shift Supervisor

• Aug 2006 - Aug 2012

1. Responsible for store operations, which included handling of in-store money and managing banking accounts. 2. Ensured quality customer service is delivered, product quality is maintained and service standards are met. 3. Assigned roles and delegated tasks to the shift team. Also provided performance feedback and necessary coaching to the team. 1. Responsible for store operations, which included handling of in-store money and managing banking accounts. 2. Ensured quality customer service is delivered, product quality is maintained and service standards are met. 3. Assigned roles and delegated tasks to the shift team. Also provided performance feedback and necessary coaching to the team.

Shift Team Lead

• Jul 2002 - Jul 2006

1. Managed core operational procedures, such as shift duties, sales projections and maintenance. 2. Ensured restaurant operations were adhered to standard operating procedures. 3. Responsible for staff training and feedback to improve individual performance. 1. Managed core operational procedures, such as shift duties, sales projections and maintenance. 2. Ensured restaurant operations were adhered to standard operating procedures. 3. Responsible for staff training and feedback to improve individual performance.