Business Navigator

• Aug 2020 - Present

• Assisting new business owners navigate the regulatory pathway of starting a business in New Brunswick • Completing in-depth assessments of business needs to understand business structure and requirements • Worked with agile team implementing Covid-19 Mandatory Order and Interpretation • Performing user research and documenting using personas to present user behavior and trends • Using CRM data analytics to monitor patterns • Designing communication solutions to improve customer interaction and feedbacks • Collaborating with agile team members on new product designs • Customer journey mapping and workflow designs to identify bottle necks Show less

Owner/ TV Show Host The Journey Amplified

• May 2022 - Present

Interviews on the Journey of newcomers and immigrants in Canada with focus on settling in New Brunswick. Interviews on the Journey of newcomers and immigrants in Canada with focus on settling in New Brunswick.

Sales And Marketing Specialist

• Jun 2020 - Mar 2021

Kids coding Software/computer science learning solutions Guiding partners from initial demo to active subscription and franchise programs Helping partners integrate software with their existing systems Kids coding Software/computer science learning solutions Guiding partners from initial demo to active subscription and franchise programs Helping partners integrate software with their existing systems

Customer Success and Engagement Specialist

• Oct 2019 - Mar 2020

• Maintained and prioritized customer's issue backlog • Performed customer's research analysis using surveys • Documented research outcomes in form of personas • Implementation planning for customer success improvement goals • Identified gaps in the customer journey using journey maps and feedback received from customers • Monitored and communicated process improvement metrics • Maintained and prioritized customer's issue backlog • Performed customer's research analysis using surveys • Documented research outcomes in form of personas • Implementation planning for customer success improvement goals • Identified gaps in the customer journey using journey maps and feedback received from customers • Monitored and communicated process improvement metrics

Customer Experience Specialist

• Jan 2019 - Jul 2019

• Created new design solutions for enhanced website navigation experiences • Performed user research using personas to present user trends and pain points • Designed wireframes and prototypes according to user research results and communicated business requirements for enhanced website navigation • Collaborated with agile teams of product developers, business analysts and architects • Used interviews and A/B testing to measure user’s usability and functionality of product design • Created new design solutions for enhanced website navigation experiences • Performed user research using personas to present user trends and pain points • Designed wireframes and prototypes according to user research results and communicated business requirements for enhanced website navigation • Collaborated with agile teams of product developers, business analysts and architects • Used interviews and A/B testing to measure user’s usability and functionality of product design

Channel and Business Development Manager

• Oct 2015 - Apr 2018

• Led channel development projects across West Arica (Nigeria, Ghana an Sierra Leone)• Identified challenges and opportunities available in region for the Channel/Resellers• Conducted interviews, documentation and data presentation from new and existing Resellers • Collaborated with all stakeholders and resellers across Western Africa to conduct regional meetings to deliberate on possible solutions• Conducted cost- benefit analysis of investment on proposed changes and initiatives • Established stronger partnership with business, business partners and other third-party resellers• Performed research on new initiatives and for go-to-market strategies• Identified the effect of changes and initiatives to all stakeholders including resellers• Led Partner recruitment strategy project targeted to improve channel database by 50% • Performed channel development and strategy sessions Show less

Business Analyst - HR Systems

• May 2013 - Oct 2015

• Prepared and interpreted Business Requirements Documents for clients • Performed software demonstration and Presentation of Payroll and HR solutions• Developed product strategy and roadmap for clients • Worked closely with product design and development teams to communicate and monitor user testing outcomes • Performed continuous market research using competitive analysis and client surveys. • Attend up to 6months of software and new upgrade training sessions

Operations Manager (Back office)

• Nov 2008 - Apr 2013

• Provided unique data and record management solutions to clients •Participated in team problem solving efforts and offer ideas to solve client issues •Performed data analysis and management for management reports •Led client's request customization •Managed team members through training and meetings to ensure completion and accuracy of services •Implementation of new business processes to meet up with industry best practices • Provided unique data and record management solutions to clients •Participated in team problem solving efforts and offer ideas to solve client issues •Performed data analysis and management for management reports •Led client's request customization •Managed team members through training and meetings to ensure completion and accuracy of services •Implementation of new business processes to meet up with industry best practices

Head, Verification

• Aug 2006 - Nov 2008

Customer Service Personnel

• Aug 2005 - Jul 2006