Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• API Product Analyst

  • Apr 2023 - Present



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Technical Product Owner

  • Nov 2022 - Apr 2023

  Responsible for API development, testing and integration. Works closely with the product manager in writing the product requirement document and co-own the product roadmap. Analyze market data and KPIs to identify potential enhancements to the software. Responsible for owning the technical roadmap and non-functional requirements for the product. (e.g. page rendering times, how long it takes to log in, response on service calls). Integrated the Salesforce into our solutions delivery. Experience with Axway and Mulesoft. Ensured that all team members followed the HIPAA guidelines when dealing with ePHI. Provided WCAG 2.0 AA compliance audits, remediation strategy, and both formal and informal knowledge transfer and mentorship. Worked with the product manager in developing the go-to-market strategy for the product launch. Integrated the client EMR software like Epic, Cerner into our systems for easy access of the ePHI. Coordinated the FIHR API for our software solutions and ensured testing at each phase. Monitored and instrument products for business outcomes and tech products. Integrated and deployed tooling (e.g. Git and Jenkins) for the team. Provided training and technical support for team members on the use of JAWS 12 for Windows, WCAG 2.0 and Section 508. Responsible for the procurement of data from our network of providers while ensuring their integrity, accuracy and quality, and how they are leveraged and used. Experience with HL7 server. Worked on large databases using MongoDB and data lakes like Snowflake. Identifies feature-level dependencies and establish milestone release criteria to manage unaddressed issues and detect resolutions, escalate or find the appropriate owner to ensure highest level of quality Created product plans and user stories based on business and customer requirements for three different financial reporting products. Coordinates and manages development work with an offshore team. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Senior Technical Product Owner

  • Apr 2020 - Sep 2022

  Manages a team of 15+ product managers, project managers, and software developers within a scaled Agile environment and provides coaching and mentorship. Currently own a portfolio of technology products generating $20M in annual revenue with my product manager. Analyze market data and KPIs to identify potential enhancements to the software. Monitors the data integration between our data lakes and the AWS platform. Maintains API documentation for our third party vendors. Experience with DevOps (GitLab) and CI/CD framework. Responsible for owning the technical roadmap and non-functional requirements for the product. (e.g. page rendering times, how long it takes to log in, response on service calls). Serves as a product owner for a suite of software solution products generating $5M in annual revenue, which included defining acceptance criteria and user stories for the development of new product features. Manages product backlog, conducts testing on new features, identifies root cause of product defects, and creates a knowledge base of technical solutions. Partners with other TechOps groups and technologies to help deliver services or products. Collaborates closely with cross-functional teams (Product Management, Engineering) to ensure alignment across the organization regarding our strategy and goals. Communicates effectively with stakeholders at various levels within the company as well as externally with customers through marketing channels such as webinars, email campaigns, etc.. Develops detailed project plans in collaboration with key stakeholders to manage expectations throughout the lifecycle of each initiative. Created product plans and user stories based on business and customer requirements for three different financial reporting products. Develops with an Agile framework with multiple services and components hosted in SharePoint, AWS, and in a Microsoft Word Add-In. Coordinates and manages development work with an offshore team. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Product Owner

  • Sep 2017 - Mar 2020

  Worked with the development team to create a product roadmap that included features, enhancements and bug fixes to build the Medicare Advantage Plus. Monitored and instrument products for business outcomes and tech product health. Integrated and deployed tooling (e.g. Git and Jenkins) for the team. Managed product backlog, conducted testing on new features, identified root cause of product defects, and created a knowledge base of technical solutions. Led the development of a new product from concept to launch, including gathering requirements and managing external vendors for design and development. Collaborated with stakeholders to understand business problem statements and convert them into user stories. Articulated product vision and user stories in a way clearly understandable to development teams. Established user story acceptance criteria and refined stories with Scrum teams. Applied Agile methods and processes to promote a disciplined and transparent project management process. Work with Product Management to drive the vision and development of software products within the organizational change management and transformation domain. Work in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction and return on investment has a significant role in quality and is the only team member empowered to accept stories as complete. Provided Mock Ups and works with creativity in development of UI for web based applications. Worked with the Product Manager to ensure that each release provides business value to end users, sales, and marketing. Coordinated staffing with Integrated Product Manager and Scrum Masters, assist in training, mentoring and developing associates. Responsible for prioritizing the backlog, creating and accepting user stories. Led a cross-functional team of internal employees and external contractors. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Project Manager Scrum Master

  • Jun 2015 - Aug 2017

  Scrum Master and Agile Coach for 2 software development teams. Helps with implementing data migration with AWS Data Pipeline. Works with a machine learning team on recommendation systems. Uses ​​Informatica PowerCenter for data integration. Using the Extract, Transform and Load (ETL) process, we retrieved data from the original database, normalized to match the new system format and loaded in the target system. Data cleansing and wrangling from customer data collected from the web and mobile to make predictive, prescriptive and descriptive analysis thereby producing actionable insights. Coaches Waterfall teams through an Agile Transformation using Scrum and Kanban. Drives training for teams on Agile development principles and best practices. Facilitates Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, backlog refinement, and retrospectives. Trains and develops teams on the effectiveness of proper utilization of all Scrum ceremonies. Trains Product Owners on composing, prioritizing, and coordinating user stories and acceptance criteria. Assists Product Owners in creation and maintenance of Product Backlog. Assists the product owner to ensure that user stories are properly articulated and prioritized. Assists teams resolve conflicts without providing solutions. Interfaces with Program Management to ensure project goals and requirements are being met. Removes impediments by finding the right personnel to remove the impediment. Ensures responsibility for delivery and management of the tasks. Track and communicate team velocity and sprint/release progress. Instructs and models core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Oct 2013 - May 2015

  Gathered and documented business, functional and nonfunctional requirements. Conducted business stakeholder analysis and stakeholder workshop, identified roles and responsibilities and in turn produced a stakeholder map. Produced and validated the Business Requirement Document (BRD) with the PM and SMEs to obtain signoff. Fully engaged and managed relationships with internal & external stakeholders. Gather stakeholder requirements and input on issues and opportunities. Updated key business requirements and ensure that the impact of process changes is carefully considered and communicated to stakeholders. ​​Selected appropriate data visualization tools to communicate findings through multiple deliverables (e.g., dashboards, PowerPoint presentations). Delivered complex analyses using statistical techniques based on business needs and implemented solutions for improving processes, increasing efficiency, and reducing waste at all levels of the organization by providing feasible recommendations in terms of cost or revenue impact as needed per project requirement. Assist the product owner to ensure that user stories are properly articulated and prioritized. Fully participated in daily stand-up, release planning, sprint planning, product backlog refinement, and sprint review. Reviewed UAT test plans, acceptance criteria and test scenarios; involved in UAT. Generated GAP analysis to ensure that requirements gathered was extensive and thorough. Track record of delivering measurable business value through process improvements. Interfaces with product owners and users of applications to understand business needs and desired changes for new or existing production systems. Show less