Lead Support Specialis

• Aug 2016 - Present

Instructor of Computer & Network Technician

• Jul 2015 - Oct 2019

I teach the following classes. I now sub for Milan CNT program CompTIA A+ CompTIA Network+ Microsoft 70-680 Windows 7 Configuring MCTS: Windows Server 2008 Active Directory, Configuration MCTS: Windows Server 2008 Network Infrastructure, Configuration I teach the following classes. I now sub for Milan CNT program CompTIA A+ CompTIA Network+ Microsoft 70-680 Windows 7 Configuring MCTS: Windows Server 2008 Active Directory, Configuration MCTS: Windows Server 2008 Network Infrastructure, Configuration

IT Professional

• Jan 2009 - Mar 2015

I worked as a IT Support Specialist for a large number clients both big and small on behalf of Reno Technology. Here a list of some of task that I preformed. • Writing responses to trouble tickets that I have taken care of • Setup of new MS Server 2012 using Hyper V or VM-Ware • Convert a large companies from Win XP to Win 7 • Audit Software License for clients to make sure they could stay in compliance • Basic Exchange troubleshooting and administration • Transferring Active Directory Role live over to a new server with little down time • Created custom group polices for Active Directory • Troubleshooting a large range of PC and Network issues in a business environment • Setting up cross office VPN with CISCO ASA 5505 Routers • Setting Server Printer role that support both 32bit and 64bit drivers • Remote Desktop Support / Help Desk Support • Setup and maintain backups Show less

System Administrator

• Jan 2008 - Jan 2010

• Setup and maintenance of a many web hosting servers MS Windows 03/08 Enterprise/IIS 6 & 7 • Creator of the Control CSI web portal • Remote Desktop Support / Help Desk Support • On site network support • Setup and maintenance of custom Network Applications • PHP/MySQL/MsSQl programming • Worked with A/V equipment • Hyper V/VM Ware environment • Software and Hardware Support • Dell Support • Setup and maintenance of a many web hosting servers MS Windows 03/08 Enterprise/IIS 6 & 7 • Creator of the Control CSI web portal • Remote Desktop Support / Help Desk Support • On site network support • Setup and maintenance of custom Network Applications • PHP/MySQL/MsSQl programming • Worked with A/V equipment • Hyper V/VM Ware environment • Software and Hardware Support • Dell Support

IT Administrator

• Apr 2003 - Jan 2006

• Company’s Helpdesk Person • Create custom web base PHP/MySQL programs • Setup and Maintain the MS Windows 2003 Server • Maintain and setup printer equipment • Software support working with PC and Laptop Hardware • Company’s Helpdesk Person • Create custom web base PHP/MySQL programs • Setup and Maintain the MS Windows 2003 Server • Maintain and setup printer equipment • Software support working with PC and Laptop Hardware