Network Support Engineer

• Nov 2018 - Present

• Design and implement network infrastructure. • Managed and troubleshooting multiple different network infrastructures across the Continent. • Escalation resource for advanced network related troubleshooting. • Participate with cross-functional teams to define technical solutions. • Mentor Tier 1 and Tier 2 technicians to solve network problems. • Investigate and resolve network incident tickets • Perform network assessments • Participate in on-call rotation • Maintain technical documentation Show less

Head Network Administrator

• Aug 2017 - Nov 2018

• Installed, operated and maintained a network for more than 500 users.• Configured and managed network hardware including Cisco, Juniper, Dell, Netapp, Brocade, Tiger, FreeNAS and DOD Proprietary equipment. • Implemented software such as VMware, Wireshark, Microsoft Office, Active Directory, Cisco Call Manager• Actively developed ways to increase the efficiency and security of the network.• Established Multi-Directional Line-of-Sight networking for cross-base communication.• Enabled networking capabilities for Unmanned Aerial Systems for base protection.• Cross-trained with coworkers on Fiber Optic installation and repair. Show less

Lead Network Operator

• May 2015 - Jul 2017

• Installed, operated, and performed maintenance on IP based high speed electronic nodal systems.• Implemented inline network encryption devices for securing classified data. • Integrated network control centers and network management facilities for multiple successful missions.• Perform network management functions in support of maintaining, troubleshooting and re-engineering of nodal assets as needed in support of operational requirements.

Enterprise Service Help Desk Technician

• Apr 2014 - Apr 2015

• Assisted in the establishment and integration of the peninsula wide Enterprise Service Help Desk.• Maintained and resolved customer requests and trouble tickets in a professional and timely manner.• Integrated remote technical support to numerous different locations with personal interaction with each individual customer.• Assisted in the recovery of over 1500 devices that were affected in a region outage.

Dishwasher

• Jul 2012 - Jun 2013

Newspaper Carrier

• Aug 2008 - Jun 2013