Experience

People Driven Technology, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Billing & Account Receivable Specialist

  • Jun 2022 - Present



NN, Inc.

• United States
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Accounts Receivable Analyst

  • Nov 2021 - Jun 2022



Service Express

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Accounts Receivable Specialist

  • Jan 2017 - Jul 2021

  • Managed and monitored assigned portfolio of over 1600 customer accounts for a leading data center solutions provider as an Accounts Receivable Specialist• Identified issues attributing to client account delinquency and resolved billing problems in a timely manner• Send emails and make outbound calls in a professional manner while keeping and improving customer relations• Followed up on payment arrangements, maintained accurate records, and reporting on collections activity• Helped document and updated processes regularly to ensure consistency and continuously monitor for process improvement opportunities.• Spearheaded large project that introduced first automation tool to the accounts receivable team.



Eaton Industrial Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Finance

  • Apr 2015 - Dec 2016

  • Manage a portfolio of customers averaging 200 customer accounts and $10-$15million in accounts receivable with regards to receivable collections, order review and release.• Provide financial support to Supply Chain and sales and Marketing personnel to control credit exposure, effect timely payment, and minimize the risk of customer disputes.• Retains accurate credit and collection files for audit purposes and to assist in the development of collection strategies. Maintains accurate and applicable collection notes to ensure appropriate follow up.• Negotiate customer disputes to final resolution and document root cause. Suggests process improvements and proposes possible solutions, including, but not limited to reducing terms and improving work process. Analyzes reoccurring issues and take preventative actions when appropriate.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Accounts Receivable Specialist

  • Apr 2010 - Mar 2015

  • Actively manage the collection of invoicing for over 1200 active business accounts in several major regions across the United States. • Ensure cash collection targets are met each month.• Monitor overdue debtors, identify significant risk issues and minimizing bad debt.• Communicate proactively and clearly with external and internal customers on significant issues to indicate progress and resolve issues.• Contact customers regarding overdue accounts to settle balances immediately in full (or when appropriate working with customers to resolve accounts through payment plans, settlements and other collection tools).• Ensure that follow-up contact is established with customers in a timely manner.• Ensure that allocations issues are handled satisfactorily by working closely with the Accounts Receivable.• Recognize and proactively communicate significant collections issues/risk; escalate appropriately when necessary.• Identify and highlight credit notes and write-off concerns.• Actively note and document customer payment issues and communications.• Promote strong collaborative relationships between internal teams, especially Hotels and Accounts Receivable/Cash team members.• Serve as a Mentor to Junior Credit Controllers and conduct training for new hires as needed.



Potestivo & Associates P.C.

• United States
• Law Practice
• 1 - 100 Employee

• REO Processor

  • Jun 2009 - Mar 2010

  ● Processed and Scheduled REO (Real Estate Owned) property closings for all clients in western Michigan.● Drafted Covenant of Deed and Quit Claim Deeds for all bank owned properties under contract.● Researched insurance title work, including all unpaid taxes, any outstanding bankruptcy procedures and liens on property.● Updated all title work and distributed to all buyer and seller parties involved.● Maintained daily contact with bank clients and realtors and mortgage brokers associated with each property.● Assisted lawyers by drafting complaints to courts in litigation bankruptcy and default cases.● Managed all closings and monitored all funding of monies and escrow accounts.● Utilized Time Management program to input all contract information and maintain caseload.



Pella Corporation

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Logistics Coordinator

  • Sep 2005 - Aug 2008

  • Directed day-to-day deliveries of entire fleet throughout the state of Michigan through efficient management, scheduling and motivated customer service staff. • Managed all paperwork for drivers and fleet, prepared metrics for their on time percentage. Latest metric is 100% for on time deliveries, up from 78% in previous quarter.• Distributed and revised all documentation and reports for Customer Service/Salespeople.• Reviewed and scheduled all sales orders for pre-finishing process.• Maintained open line of communication with clients and vendors to avoid potential problems from arising. Built good vendor relations for future projects.



Legal Aid Board

• Legal Services
• 200 - 300 Employee

• Paralegal/Law Clerk

  • Oct 2001 - Jun 2005

   Met with unaccompanied minors and adult asylum seekers to explain asylum process and legal proceedings under Civil Legal Aid Act of 1991. Appealed against negative decisions to Refugee Tribunal personally or through employed attorney. Advocated for clients by drafting appeal and providing court representation with 75% success rate in Refugee Appeals Tribunal and 25% acceptance to immigration.  Met with unaccompanied minors and adult asylum seekers to explain asylum process and legal proceedings under Civil Legal Aid Act of 1991. Appealed against negative decisions to Refugee Tribunal personally or through employed attorney. Advocated for clients by drafting appeal and providing court representation with 75% success rate in Refugee Appeals Tribunal and 25% acceptance to immigration.