Damien JOURNAL
Designated Support Engineer at Trellix- Claim this Profile
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English Full professional proficiency
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French Native or bilingual proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Vincent Bastianon
Having studied, travelled and worked with Damien, all I can say is that I would definitely recommend him as a passionate worker. He has the ability of gluing a team together, and bringing strength to an existing team. Add high-technicity, and high consumer satisfaction research, and you have the perfect customer support worker. Would definitely love to work with him again.
LinkedIn User
As a Technical Support Engineer, Damien has been one of the most valuable encounters in my activities at VMware. He is a talented IT professional and an easy going person. His technical expertise in VMware's vCenter, vSphere or vCloud Suits combined to his willingness to share knowledge and develop his skills are certainly a great asset to his colleagues and customers.
Vincent Bastianon
Having studied, travelled and worked with Damien, all I can say is that I would definitely recommend him as a passionate worker. He has the ability of gluing a team together, and bringing strength to an existing team. Add high-technicity, and high consumer satisfaction research, and you have the perfect customer support worker. Would definitely love to work with him again.
LinkedIn User
As a Technical Support Engineer, Damien has been one of the most valuable encounters in my activities at VMware. He is a talented IT professional and an easy going person. His technical expertise in VMware's vCenter, vSphere or vCloud Suits combined to his willingness to share knowledge and develop his skills are certainly a great asset to his colleagues and customers.
Vincent Bastianon
Having studied, travelled and worked with Damien, all I can say is that I would definitely recommend him as a passionate worker. He has the ability of gluing a team together, and bringing strength to an existing team. Add high-technicity, and high consumer satisfaction research, and you have the perfect customer support worker. Would definitely love to work with him again.
LinkedIn User
As a Technical Support Engineer, Damien has been one of the most valuable encounters in my activities at VMware. He is a talented IT professional and an easy going person. His technical expertise in VMware's vCenter, vSphere or vCloud Suits combined to his willingness to share knowledge and develop his skills are certainly a great asset to his colleagues and customers.
Vincent Bastianon
Having studied, travelled and worked with Damien, all I can say is that I would definitely recommend him as a passionate worker. He has the ability of gluing a team together, and bringing strength to an existing team. Add high-technicity, and high consumer satisfaction research, and you have the perfect customer support worker. Would definitely love to work with him again.
LinkedIn User
As a Technical Support Engineer, Damien has been one of the most valuable encounters in my activities at VMware. He is a talented IT professional and an easy going person. His technical expertise in VMware's vCenter, vSphere or vCloud Suits combined to his willingness to share knowledge and develop his skills are certainly a great asset to his colleagues and customers.
Credentials
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Certified Ethical Hacker (CEH)
FireEye, Inc.Dec, 2019- Nov, 2024 -
Ethical Hacking: Enumeration
LinkedInSep, 2019- Nov, 2024 -
GIAC Certified Incident Handler (GCIH)
GIAC CertificationsJun, 2022- Nov, 2024 -
FCSJ (FireEye Customer Support Junior)
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Experience
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Trellix
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United States
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Computer and Network Security
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700 & Above Employee
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Designated Support Engineer
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Jan 2023 - Present
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Staff Technical Support Engineer
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Jan 2022 - Present
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FireEye, Inc.
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United States
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Computer and Network Security
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400 - 500 Employee
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Senior Technical Support Engineer
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Feb 2015 - Feb 2022
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VMware
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United States
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Software Development
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700 & Above Employee
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VMware Technical Support Engineer French Team
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Apr 2013 - Feb 2015
Within the System Operations team, I'm working with French customers having issue on our VMware vSphere products (vCenter server, ESXi, Update Manager, Converter, Performance and resources management). Within the System Operations team, I'm working with French customers having issue on our VMware vSphere products (vCenter server, ESXi, Update Manager, Converter, Performance and resources management).
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Microsoft- Premier support
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Leixlip, Ireland
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IT Engineer MICROSOFT within HP
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Sep 2010 - Jan 2013
Belonging to the Microsoft PREMIER Team, i am essentially working with IT department of large companies about IT issues concerning Windows OS clients and servers. The main purpose is about the resolution of System, Network, Domain, Security issues using analyse's tools, research and training. Belonging to the Microsoft PREMIER Team, i am essentially working with IT department of large companies about IT issues concerning Windows OS clients and servers. The main purpose is about the resolution of System, Network, Domain, Security issues using analyse's tools, research and training.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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MICROSOFT PREMIER Team Technical Support Engineer
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Sep 2010 - Jan 2013
in HP for MICROSOFT Working with the French Premier Team from MICROSOFT, and BackUp Product lead. The Microsoft PREMIER contract includes only large enterprises dealing with customers working in IT department. Mainly, we are troubleshooting the client side, however with constant manipulations on server. Responsabilities : Premier support is focused on the client side (Microsoft OS) on all technologies as: Network (analysis, troubleshooting, configuration…) System (dump analysis, Process Monitor, Internet Explorer, security…) Deployment (WAIK, ADK, MDT….) Virtualization (Hyper-V mainly, a bit of VMware) Trainer (Smartcard : Cryptography) Backup Product Lead which consists in helping technically other engineers on difficult cases in work team spirit. Show less
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Saint-Gobain
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France
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Wholesale Building Materials
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700 & Above Employee
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IT Technician
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Sep 2008 - Aug 2010
verifying the network stability with average 15 servers and 200 computers (essentially HP computers)Work on overall Windows Server 2003 and Microsoft Exchange environments and with Windows XP and Sevenrepairing all software problems as well as material technical support ( authenticated users and generic users : 250 persons )Installation of Network & System security (firewall, antivirus, update)Setup of Master Windows XP for new PC (OS ghost with Antivirus, KB security and user ‘s profile)Installation of server RIS (Remote Installation Service) which deploys OS automatically after the PCs Boot across network & with some different user rights.Users rights (AD), IP Management (DHCP)Installation Web Client Supervision (remote installation) for production service.Writing of Setup’s documents software and hardware Show less
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Network Administrator
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Sep 2008 - Jul 2010
Network Administrator in sandwich course
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Ecoris School
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Chambery, Savoie, France
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Network administrator
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Sep 2008 - May 2010
School in sandwich course with PlacoPlatre School in sandwich course with PlacoPlatre
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Schneider Electric
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France
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Automation Machinery Manufacturing
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700 & Above Employee
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Merlin Gerin
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May 2005 - Jul 2008
Employee in the industry, with different shift, either the night only, or either the day. Employee in the industry, with different shift, either the night only, or either the day.
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Generali
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Insurance
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700 & Above Employee
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GPA insurance
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Feb 2007 - Apr 2008
Commercial assistant in Insurance contract Commercial assistant in Insurance contract
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IT Technician
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Jun 1999 - May 2000
Replacement of computer systems of all agencies Savoies : 2 regions (150 computers). - Customization of computers for different networks. (Boréal, Ethernet) - Preparation of computer (Hardware, software, configuration). Replacement of computer systems of all agencies Savoies : 2 regions (150 computers). - Customization of computers for different networks. (Boréal, Ethernet) - Preparation of computer (Hardware, software, configuration).
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Education
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2008 - 2010
Ecoris
Master's degree, Information Technology Network -
2000 - 2005
Lyceum Frederic Fays, Villeurbanne
Bachelor's degree, Information Technology -
1995 - 2000
College de l'epine
brevet des colleges -
University of Savoy
Bachelor Degree; Faculty of Sport STAPS
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