Experience

Compare Broadband

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Call Center Manager

  • Sep 2020 - Present



Chandler Macleod Group

• Australia
• Medical Practices
• 1 - 100 Employee

• APS Team Leader

  • Apr 2020 - Sep 2020

  Leading a team of labour hire APS staff helping Australians during the covid-19 pandemic. Leading a team of labour hire APS staff helping Australians during the covid-19 pandemic.



Compare And Connect Pty Ltd

• Sales Optimisation Manager

  • Jul 2019 - Feb 2020



Foxie

• France
• Computer Games

• Operations Manager

  • Jan 2017 - Jul 2019

  Foxie is a young and growing utilities connections company, the team of Geelong based utilities specialists have over 30 years combined experience in helping tenants connect water, electricity, gas, broadband and Foxtel. We pride ourselves on being independent and offering a range of products to benefits tenants. We also offer premium customer service to our customers and clients. Foxie is a young and growing utilities connections company, the team of Geelong based utilities specialists have over 30 years combined experience in helping tenants connect water, electricity, gas, broadband and Foxtel. We pride ourselves on being independent and offering a range of products to benefits tenants. We also offer premium customer service to our customers and clients.



EnergyAustralia

• Australia
• Utilities
• 700 & Above Employee

• Operations Team Leader - Sales

  • Nov 2015 - Jan 2017

  Managed an inbound sales team who facilitated customers moving house and looking for a better offer. The team also managed overflow for customer retention. Damien launched the "spot and refer" program where the customer service team would identify a customer with a single fuel and transfer them to sales in order to talk about the possibility of bringing the second fuel to Energy Australia. Managed an inbound sales team who facilitated customers moving house and looking for a better offer. The team also managed overflow for customer retention. Damien launched the "spot and refer" program where the customer service team would identify a customer with a single fuel and transfer them to sales in order to talk about the possibility of bringing the second fuel to Energy Australia.



Lumo Energy

• Australia
• Utilities
• 1 - 100 Employee

• Senior Sales Delivery Specialist

  • Oct 2014 - Nov 2015

  Damien worked on projects to ensure smooth on boarding and retention of customers to improve customer experience. The major project during this time was the development of a CRM and launching online chat

• Retention Team Leader

  • Aug 2013 - Sep 2014

  Damien managed managed a team of outbound agents tasked with retaining customers who had already expressed an interest in transferring their services to another provider. Damien developed an outbound dialling strategy and case management system that improved retention rate from 15% to 18%.



Maxxia Pty Ltd

• Australia
• Financial Services
• 200 - 300 Employee

• Team Manager - Salary Packaging Sales

  • Oct 2011 - May 2013

  Damien oversees a team of sales people who's role is the onboarding of new clients to salary packaging while promoting the benefits of novated leasing. The team educates new prospective customers on an inbound line while also generating sales from outbound calls. As part of this role Damien has built great rapport with many stakeholders both internal and external ensuring premium service delivery and that sales targets are met. Damien works particularly closely with the marketing and state management teams to ensure the success of campaign activity and the delivery of feedback on customer insights. Damien has played a key role in major initiatives in sales and marketing including the improvement of the team's outbound sales capability, introduction of banners at the footers of emails with a sales message and the non participant telemarketing program.

• Team Leader

  • Jun 2011 - Oct 2011



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Senior Operations Manager

  • Aug 2004 - Jun 2011

  Damien is a resilient Operations Manager, with 7 years experience within Customer Contact Centres to Australia’s largest Telco Company. He is driven by delivering customer expectations through maintaining a high performance sales metrics. Damien prides himself on understanding consumer behaviour, with the ability to generate sales through coaching and focus sessions. Highly skilled as a leader and motivator Damien has strong statistical analysis abilities, grounded in sales and marketing methodology with a high attention to detail.



Rivcoll Union

• Security Manager

  • Jan 2002 - Aug 2004

  Reporting to the Venue Manager and Master License holder, was responsible for the recruitment and supervision of up to 20 security staff while ensuring compliance to state laws in regards to staffing ratios and alcohol distribution as well as maintaining the safety of a venue that had a 1200 person capacity. Reporting to the Venue Manager and Master License holder, was responsible for the recruitment and supervision of up to 20 security staff while ensuring compliance to state laws in regards to staffing ratios and alcohol distribution as well as maintaining the safety of a venue that had a 1200 person capacity.



Charles Sturt University

• Australia
• Higher Education
• 700 & Above Employee

• Co-Coordinator

  • Jan 2001 - Feb 2001

  Reporting to the Senior Program Coordinator was responsible for organizing and directing the first week of information and entertainment activities for students commencing study at the CSU Wagga Wagga campus. This involved contacting previous contributors to raise funds and manage costs from a budget supplied by Rivcoll Union and The CSU Department of Student Services. Had 20 direct reports who were working on a volunteer basis and was responsible for ensuring adequate their knowledge about CSU and Rivcoll Union and adequate staffing levels at information stands and events.