Experience

United States University

• Higher Education
• 100 - 200 Employee

• Senior Enrollment Advisor

  • 2019 - Present

  Administer enrollment process from onboarding students for bachelor and master’s programs to resolving escalated issues and ensuring seamless operations. Review staff documents, deliver presentations to the new hires, and audit applications. Spearhead 2 enrollment advisors, as well as guide and train them. Capitalize on opportunities to maximize enrollment rate and ensure a positive student experience. Enroll >27 students in a 3-month semester and serve as a primary liaison between the university and students. Perform voiceovers for multiple videos and tutorials; review re-entry data files and create email and training templates for the new students. Contributed extensively to creating competent professionals by enrolling students in the newly launched program for the Doctor of Nursing Practice (DNP). Exceeded KPIs and recognized as the Employee of the Month; served as a key member of the culture committee and created and delivered presentations to the new hires. Show less



Freedom Financial Network

• United States
• Financial Services
• 500 - 600 Employee

• Loan Consultant | Primary Customer Service Representative

  • 2018 - 2019

  Prospected new customers through cold-calling for new loans. Effectively conducted Q/A sessions with the customers, as well as addressed and resolved >100 customer-centric queries. Provided book of business to consultants and delivered outstanding customer service. Adhered to all relevant Freedom Financial Network policies and procedures. Received multiple Black Diamond Awards throughout the tenure and excellent customer feedback on all services. Successfully utilized multiple scripts and maintained outstanding QA scores. Cleared records of debtors and facilitated them in removing charges assigned as per the Freedom Debt Relief (FDR) debt resolution program. Show less



HotChalk, Inc.

• United States
• E-learning
• 1 - 100 Employee

• Enrollment Specialist & Compliance Team Lead, C.U.N.E. Team

  • 2014 - 2018

  Enrolled students in new programs at Concordia University. Conducted in-depth analysis of the received applications and student files. Identified key areas of improvement and assisted in streamlined existing processes to achieve operational excellence and enhance students' experience. Supervised 6 staff members and provided hands-on training on routine operations. Handled >60 phone calls and >20 conversations with students from diverse backgrounds; served as a key asset of the Culture Committee. Progressed to the position of higher authority for demonstrating resourcefulness and delivering outstanding services to the customers/students. Professionally de-escalated emerging issues, assessed profiles, and enrolled most-suitable candidates in the programs. Show less



Apollo Education Group

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Adviser & Team Lead, S.E.G. Specialty Team

  • 2009 - 2013

  Administered enrollment operations for the Student Enrichment Group at the University of Phoenix. Led all routine operations including team management, road mapping, and conducting performance review sessions. Organized and led team meetings to review past actions and provide direction for future operations. Provided one-on-one consultation and training sessions to the team to identify issues and boost team morale. Administered enrollment operations for the Student Enrichment Group at the University of Phoenix. Led all routine operations including team management, road mapping, and conducting performance review sessions. Organized and led team meetings to review past actions and provide direction for future operations. Provided one-on-one consultation and training sessions to the team to identify issues and boost team morale.


Citizens
• Belgium
• Retail Apparel and Fashion
• 1 - 100 Employee
• Consumer Counselor

  • 2008 - 2009

GoDaddy
• United States
• Technology, Information and Internet
• 700 & Above Employee
• Orientation Specialty Team

  • 2006 - 2008

YummyDelights.com
• Co-Founder | Lead Designer

  • 2002 - 2006

Ciprian IT
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Corporate Event Manager

  • 2002 - 2004

F3 Fat-Free Foods
• Media Manager

  • 2001 - 2002

BlueWave
• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Studio Manager

  • 1996 - 2001