Experience

Brown Thomas Arnotts

• Ireland
• Retail
• 400 - 500 Employee

• General Manager

  • Feb 2021 - Present

  As General Manager of our flagship store on Grafton Street I have the enviable responsibility for the overall operations of this beautiful and iconic department store. With over 20 years experience in retail management, operations and talent development I am entrusted to lead, develop and motivate a team of exceptional retail professionals, who are dedicated to delivering the exceptional customer experience that Brown Thomas is known for.* Responsible for providing clear leadership to the flagship store team, working collaboratively with all business functions, to drive sales performance and help deliver the groups omni-channel vision and KPI's.* Accountable for the development and delivery of a truly diverse and inclusive culture, that puts the customer at the heart of every decision we make.* Leading the continuous transformation and change of our historic department store to deliver an unrivalled customer experience.* Focused on maximising commercial results through deep knowledge and analysis of all categories in the business, driving a sales & service culture with operational excellence and delivering high team member engagement.