Experience

Mindquest

• Mexico
• Mental Health Care
• 1 - 100 Employee

• • Mar 2022 - Present

  Mindquest est une nouvelle marque de recrutement IT en CDI créée par Club Freelance en 2020, pour compléter son offre de service (jusqu’à présent focalisée sur le sourcing de consultants IT indépendants) et concrétiser les ambitions de développement européen de l’entreprise.​​ Mindquest x Club Freelance permet désormais d’accompagner les grandes entreprises dans tous leurs besoins en compétences IT, quelque soit le statut : en freelance, pré-embauche et CDI. ​Nous sommes également à présent des partenaires privilégiés pour accompagner tous les professionnels de l’IT dans leur parcours de réussite, à tous les stades de leur carrière. ​Pour plus d’infos rdv sur fr.mindquest.io Show less

• • Mar 2022 - Present

  Club Freelance est une société de placement de consultants indépendants dans la technologie et l’informatique. Présents à Paris, Barcelone et Londres, nous intervenons en France et dans le monde entier. En tant que Talent Community Specialist, ma mission est d’accompagner les consultants dans leur carrière afin de les aider à trouver les missions qui correspondent à leur profil !Mon rôle auprès des consultants en quelques mots : - Identifier les talents IT - Recueillir leurs critères de missions recherchées (types de projets et équipes, stack technique, localisation…) et aspirations de carrière- Proposer aux consultants les missions les plus adaptées - Fournir un accompagnement 100% personnalisé aux consultants : tout au long du process de recrutement, tout au long de la mission Show less


Aruba, a Hewlett Packard Enterprise company
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• EMEA Support Services sales PBM

  • May 2021 - Dec 2021


HP

• Azerbaijan
• Online Media

• • May 2020 - May 2021

  ☑Top accounts West of France (170 accounts/8M$ quota)☑Identify and close new opportunities with HP partners and develop market share☑Sales planning, forecast and track key account metrics☑Ensuring the company meets revenue quotas

• • Jan 2019 - May 2020

  ☑National Coverage (250 accounts/4M$ quota)☑Hunting activities : identify and close new opportunities with HP partners ☑Farming activities : develop HP market share on all product lines.

• • Sep 2017 - Jan 2019

  As part of the HP Mid Market France, I was in charge of selling the complete portfolio from Personal Systems (Tablets, Computers) to Printing Solutions on the B2B market. As a hunter, my target was new customers on the SME segment on the South Est part of France. ☑ Track, manage and report ongoing activity relative to sales pipeline☑ Execute and achieve sales quota and targets ☑ Hunting on prospects



Alphanumeric Systems

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• IT Analyst

  • Aug 2014 - Sep 2017

  As IT analyst I dealt with incoming contacts from GlaxoSmithKline end users and provide technical support for hardware and software issues. ☑ Provide advanced level IT Service Desk support to external customers and users ☑ Receive, document and track all incoming customer/user calls for immediate remedy and closure ☑ Utilize computer and database information to update incident status ☑ Serve as the single point of contact (SPOC) for incidents, including owning the call through closure Voir moins Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Executive

  • May 2013 - Jun 2014

  Providing customer service with both B2C and B2B approach: ☑ Handling a variety of inquiries reservations related (requests and complaints) as an intermediary between guests and accommodations ☑ Providing sales management commercial and technical support to accommodations Providing customer service with both B2C and B2B approach: ☑ Handling a variety of inquiries reservations related (requests and complaints) as an intermediary between guests and accommodations ☑ Providing sales management commercial and technical support to accommodations



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• • Nov 2010 - Nov 2012

  Quality Manager for the campaign Philips Consumer Electronics France. Responsible to provide training to new starters, maintain updated the knowledge database with the last documentation available. As quality manager I provided weekly and monthly review or the campaing SLAs with the client. I was also responsible to analyse the call quality and the customer satisfation. Live and remote call monitoring. Root cause analysis and process improovement in cooperation with the client.

• • Nov 2008 - Nov 2010

  As front line advisor for Philips I dealt with customer's queries by phone, chat and e-mails on technical and commercial service requests.