Experience

Dailyn

• France
• Consumer Services
• 1 - 100 Employee

• Customer Care Lead

  • Mar 2022 - Present

  Creation of the Customer Service activity. Writing and updating processes and FAQs. Implementation of the strategy as well as incoming requests internally and externally. Manage calls/chats and emails. Feedback from professional and private customers for the product. Implementation of KPIs. Monitoring and analysis of Customer care results with regular reporting. Creation of the Customer Service activity. Writing and updating processes and FAQs. Implementation of the strategy as well as incoming requests internally and externally. Manage calls/chats and emails. Feedback from professional and private customers for the product. Implementation of KPIs. Monitoring and analysis of Customer care results with regular reporting.



ALANTYS Technology

• France
• Wholesale
• 1 - 100 Employee

• Key Account Manager Ireland/Scotland/Wales

  • Aug 2021 - Mar 2022



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Partner relation Advisor

  • Feb 2013 - Aug 2021

  High level support for companies, and developers / Apple partners. (B2B) Targetting customer needs, anticipating problems, resolving crises. Bringing commercial as well as technical solutions. Deployment and development programs. Mentoring new employees. I have developed a strong sense of values that represents Apple. High level support for companies, and developers / Apple partners. (B2B) Targetting customer needs, anticipating problems, resolving crises. Bringing commercial as well as technical solutions. Deployment and development programs. Mentoring new employees. I have developed a strong sense of values that represents Apple.



Damien Ahuir photography, trading as Independent-release Ltd.

• Enniscorthy, Wexford, republic of Ireland.

• Director

  • Jan 2010 - Jul 2017

  Owner of Independent-release-limited, Irish registered Company under number 508337 Principal Activity: PHOTOGRAPHIC ACTIVITIES This experience allowed me to understand the tasks inherent to the success of a company, and develop a strong sense of responsibility while developing my artistic talents. Owner of Independent-release-limited, Irish registered Company under number 508337 Principal Activity: PHOTOGRAPHIC ACTIVITIES This experience allowed me to understand the tasks inherent to the success of a company, and develop a strong sense of responsibility while developing my artistic talents.



CIT Group Consumer Finance

• County Dublin, Ireland

• Operations Administrator

  • Mar 2012 - Jan 2013

  Lease and Loans, managing portfolios for Dell and Lenovo on the French and English speaking markets. This experience allowed me to sharpen my sense of empathy and develop my soft skills: - Adaptability - Negotiation - Team management - Project management - Public speaking Lease and Loans, managing portfolios for Dell and Lenovo on the French and English speaking markets. This experience allowed me to sharpen my sense of empathy and develop my soft skills: - Adaptability - Negotiation - Team management - Project management - Public speaking



Snap-Tite Europe

• County Wexford, Ireland

• Customer Services Specialist

  • Oct 2007 - Mar 2012

  A team management experience that allowed me to demonstrate my multitasking skills and attention to details. Processing of complaints, requests, orders and invoices in Europe and the Middle East for precision custom parts (key accounts). Support to the salespeople in France. A team management experience that allowed me to demonstrate my multitasking skills and attention to details. Processing of complaints, requests, orders and invoices in Europe and the Middle East for precision custom parts (key accounts). Support to the salespeople in France.



Social Network

• Advertising Services
• 1 - 100 Employee

• Volunteering

  • Jan 2010 - Jan 2012

  Still active in this field, advertising and responsible for crowd funding among other 3 American and British feature films including the film "Extinction" estimated budget of $ 3,400,000 with the help of social networks including Twitter with a follow-up of 74,000 Still active in this field, advertising and responsible for crowd funding among other 3 American and British feature films including the film "Extinction" estimated budget of $ 3,400,000 with the help of social networks including Twitter with a follow-up of 74,000



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• Irlande

• Et bien plus...

  • 1999 - 2007

  Since I don't want to flood this section I named my last experiences only... plus it allows to have something to talk about. So Don 't hesitate to contact me. Thank you. Since I don't want to flood this section I named my last experiences only... plus it allows to have something to talk about. So Don 't hesitate to contact me. Thank you.