• Jan 2022 - Present

Job description: • Take inquiries and requests from customers and address their needs• Operates as the point of contact for assigned customers• Build and maintain strong, long-lasting client relationships• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Identifies opportunities to grow business with existing clients• Utilise the Health score metrics to determine customers who are not adopting and may not renew, with a view to proactively reaching out to offer assistance;• Use initiative and judgement within established guidelines Show less

• Oct 2021 - May 2022

Providing 1st and 2nd level customer support with lightning-fast response and resolution times for the users of Lime Access products: • Troubleshooting the Lime Access product issues and categorising issues based on the severity • Escalating and cooperating with partners and internal resources• Developing and maintaining good working relationships with clients to ensure the best customer service possible• Supporting the customers with understanding and using Lime Access product• Coordinating incident process and keep the customer updated with the latest steps • Addressing cusotmers' request/requirements accordinly among different intrenal teams Show less

Site Manager

• Aug 2019 - Dec 2021

Job description: • Petrol station management • Team management (12 - 25 people) be in charge of day-to-day operations such us inventory management (FIFO/FEFO) • Hiring and training new employees • Managing employee’s personal data • Creating sales planes (monthly/yearly) based on previously collected data at level of 90% - 150% • Managing budget and payroll in accordance to the current costs • Managing invoices in SAN system • Coaching and giving feedback • Creating reports and making analysis in EXCEL for the Lower Silesia (35 petrol stations) Show less

Retail Sales Representative

• Aug 2018 - Jan 2019

Job description: • Performing cost-benefits analysis of existing and potential customers • Prospect and qualify new sales leads • Schedule meetings and presentations with prospects • Track all sales activities in company CRM system and keep current by udpating account information regularly • Communicate customer and prospect product pain points to appropriate departments • Develop strong, ongoing relationships with prospects and customers • Coordinate with other team members and departments to optimize the sales effort Show less

• Oct 2015 - May 2018

Job description: • Team management (12-25 people)• Training new employees and future Coordinators • Managing and planing daily schedules and workloads• Incorporating new and optimal solutions in reference to warehouse space • Time management and report creation • Inventory control | coordinating and controlling supply chain • Preparing goods for selling and distributing (E-commerce)

• Oct 2014 - Oct 2016

Job description: • Cooperation with client• Working with the product • Cash desk service