Experience

Fresno Housing

• United States
• Government Administration
• 1 - 100 Employee

• Training and Development Analyst

  • Oct 2016 - Present

  As a Training and Development Analyst I analyze business training needs and recommend, design, develop and deliver training programs including instructor led, virtual classroom, webinar, eLearning and blended learning solutions. I evaluate training program effectiveness by partnering with department leaders and key project stakeholders to ensure training initiative sustainment plans are articulated and department needs are met. I am responsible for tracking and reporting methods to ensure legal and public housing industry compliance. I assist with the development and sustainment of a leadership training and development program for the Agency. My career requires me to provide exceptional customer service to internal and external customers; assist in the resolution of problems and ensure cooperation with other departments, employees, vendors, and external clients. Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Master Trainer

  • May 2014 - Oct 2016

  As a Master Trainer I was responsible for delivering advanced training sessions, programs/project management, and performance consulting for trainers and/or work groups within the training organization. I trained the trainers and provide advanced training certification sessions. My career requires me to evaluate the effectiveness of training curriculum by maintaining key partnerships with various work groups, management, production, strategic partners and clients. As Master Trainer for a Business Process Outsourcing call center I was required to perform at a fast pace to ensure all site employees had their tailored educational needs met. I was also in charge of administrative duties for trainers and new hires. Show less



Banc of California

• United States
• Banking
• 700 & Above Employee

• Senior Training Specialist

  • Aug 2013 - Feb 2014

  I coordinated and facilitated the training programs for new hire orientations which included HR, benefits, policies and procedures. My responsibilities also included train the trainer and mentoring subject matter experts. My career requires me to partner with HR, compliance and other departments to address training needs, develop training programs, and implement learning solutions for adult learners. Training programs included live training, written materials and virtual training methods. I was also tasked with creating training tools for companywide usage. Show less



J.P. Morgan Asset Management

• United States
• Financial Services
• 700 & Above Employee

• Associate Learning & Development Officer/ Senior Underwriter

  • Aug 2010 - Aug 2013

  My responsibilities included but were not limited to the following; I designed and managed the delivery of several loan origination training programs for new hires and current employees. To design and manage these programs I worked closely with the lines of business creating material and evaluating the business needs for further enhancements. I mentored underwriting and processing subject matter experts by providing train the trainer, support, and evaluation assistance. I worked with outside vendors and internal partners creating online tools for the Private Bank’s Mortgage Center which catered to the High Net Worth and Ultra High Net Worth Clients . My position required me to develop and maintain reporting for management and maintenance of the Learning Management System as well as employee performance management. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Underwriting Training Manager

  • Apr 2008 - Aug 2010

  As a underwriting training project manage for the Office of the Comptrollers of the Currency Article VII project, I managed a team of exempt trainers, non-exempt subject matter experts and contract trainers. I coordinated and developed the training and course material of policies and procedures required by the O.C.C. between underwriting, risk management, and the legal and compliance departments. I also reviewed the material provided by technical writers and policy makers for the auditors. The implementations of the procedures were reviewed by a mandate of the O.C.C., Federal Reserve, the Executive Resolution Group, and independent auditors (Deloitte). Additional duties included partnering with HR for employee performance reviews, reporting, and compliance issues. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Underwriter / Trainer

  • May 2007 - Apr 2008

  My duties included the maintenance of a large secured loan portfolio. This required me to pre-qualify loans, negotiate with borrowers through phone interviews, research payment histories, review databases, follow up with our legal departments, underwrite loans, and develop lending options for the homeowners. We processed and maintained orders with outside vendors and reviewed all service requests, bids, quotes, and liens for properties through various sources including title searches. Interpreted and administered laws and regulations into daily duties i.e. FDCPA. Additional duties included the training of new hires and mentoring seasoned employees. Show less



Navicore Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Credit Analyst

  • May 2006 - May 2007

  My duties as a certified credit analyst included the gathering of client information through phone or in person meetings. I would then analyze the information and underwrite credit risk for secured and unsecured assets to mediate between the clients and our business partners; Chase, Bank of America, HSBC, American Express, and Key Bank to minimize credit risks for the banks. This function required negotiations between all credit stake holders, courts, third party vendors and the clients. My duties as a certified credit analyst included the gathering of client information through phone or in person meetings. I would then analyze the information and underwrite credit risk for secured and unsecured assets to mediate between the clients and our business partners; Chase, Bank of America, HSBC, American Express, and Key Bank to minimize credit risks for the banks. This function required negotiations between all credit stake holders, courts, third party vendors and the clients.