Experience

Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• Head Nearshoring and Outsourcing

  • Nov 2020 - Present

  • Head of Nearshoring and Outsourcing, • Country Manager Poland, • Head of Nearshoring and Outsourcing, • Country Manager Poland,



Worldline Switzerland

• Switzerland
• Financial Services
• 300 - 400 Employee

• Head of Customer Fulfillment Poland

  • Aug 2016 - Nov 2020

  Due to continuation of my carrier in consulting I have moved onsite to customer SIX Payment Services and currently working on permanent position to set up new Center of Excellence. Including various tasks and transition operations from Switzerland, Austria, Luxemburg. Character of job (obligations):Responsible for setting up new Nearshoring Center including processes of: • Customer Care, Onboarding, Fraud& Risk, Chargeback and IT support. Due to continuation of my carrier in consulting I have moved onsite to customer SIX Payment Services and currently working on permanent position to set up new Center of Excellence. Including various tasks and transition operations from Switzerland, Austria, Luxemburg. Character of job (obligations):Responsible for setting up new Nearshoring Center including processes of: • Customer Care, Onboarding, Fraud& Risk, Chargeback and IT support.



GLG

• United States
• Information Services
• 700 & Above Employee

• Interim Head and Independent Consultant

  • Jan 2015 - Aug 2016

  I was responsible for creation, transition and optimization of new Shared Service Centers across Poland in different fields of finance& accounting, HR, banking and IT services. Main responsibilities are creating business case for SSC and executing within the frame and budget. Strategic advisory role as place of SSC within organization and optimization of costs. Relation between SSC and parent company. Management of Shared Service Center as Interim Head or department Head until end of project and proper candidate is in place. Specialized in AML, KYC, Customer Care and Onboarding processes. Character of job (obligations):•Consulting several projects related with SSC/BPO industry,•Responsible for setting up new CoE (Q1/Q2 2015 MoneyGram), •Responsible for setting up new department for KYC/AML organization in Poland (Q3/Q4 2015 Thomson Reuters),•Standardizing operating models in a retail bank across geographies in order to create Center of Excellence (Q1/Q2 2016),



Nordea

• Finland
• Banking
• 700 & Above Employee

• Head of Operations

  • Nov 2013 - Dec 2014

  As a Head of Transaction Products Operations I was responsible for creating vision for organization. Reengineering of the payments processes from country dimension to process one. At the same time bringing efficiency and quality to the business. Preparing organization to phase II project as next step to transition more complex processes related with existing one in operations center. Initiate and run knowledge sharing projects and standardization project across the TP organization. As member of steering committee of site I was responsible for setting the strategic vision for operations center in Lodz. Creating and choosing the right initiatives to be part of campaigns across city. Setting up rules and funding projects which were indicated internally and externally in the Nordea Operations Center. Character of job (obligations):• Transaction Products Processing Center (Cash Management, Trade Finance, Financial Anti Crime, Cheques and NOSTRO),• Responsible for 150 FTE and budgets• Direct reporting line to the headquarter in Stockholm

• Lead of Trade Finance Processing

  • Feb 2012 - Nov 2013

  As a lead of Trade Finance was responsible for the transition the project from the four Nordic location and establishing project within the time frames. As next step reengineering of the process in order to achieve highest efficiency to secure the business needs and create new team structure (Lean & 6 sigma methodology).Then stabilization and daily management, responsible for developing the team, promoting continuous improvements, change mind-set, flexibility and effective execution of the daily business (SLA’s and KPI’s). As main activity support strengthening the TF Processing organization according to the new strategy while at the same time observing the value chain process and people. Character of job (obligations): • Experience in start up of Trade Finance department(close cooperation with Capital Markets and Risk Management department),• Member of Trade Finance management meetings,• Responsible for two teams driven by knowledge sharing approach and performance culture on the edge of processing/sales,• Profit and loss responsibility and overall control of planning, staffing,budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit and new operating model,• Manages the stakeholders relationship ensuring highest level of satisfaction,• Provides budget analysis, labor planning, problem resolution and coordination of activities,• Implementing lean and 6 sigma methodology into practice,• Assuring the highest standards of work.



Santander

• Spain
• Banking
• 700 & Above Employee

• Team Manager

  • Jul 2009 - Feb 2012

  As a team lead I was responsible for transition of two teams. First transition (20 FTE’s) was from UK and contained mainly card process activities and reconciliation of customer accounts. Next step in my carrier path was the transition of disputes team from UK, Spain and Germany at the same time in order to build excellence center of disputes in Poland. As highest focus was to develop and coach all my team members (45 FTE’s) in order to build fast developing team. Maintain standardization process and continuous improvement due to changing environment. Character of job (obligations): • Transitions projects from UK, Spain and Germany (5 projects),• Recruiting and coaching new employees,• Coordinating work between UK, Spain, Germany and Polish teams,• Day-to-day guidance to team members,• Preparing reports and forecasts,• SLA development and implementation,• Strategic planning.• Creating and coordinating implementation of Balanced Score Card• Leading external certification process for two offices in Poland.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior accountant for General Motors project

  • Jul 2008 - Jul 2009

  I have started my carrier path in General Motors project as junior accountant when I have received a training about account payable and receivable units in order to fulfill debit balance requirements. After a period of time I’ve started to train new people in our department and be fully responsible for month end closing of 6 units in Europe. I was given an opportunity to create a manuals and process flows for whole unit in order to secure and transition the knowledge to our center in Barcelona. Character of job (obligations):• Responsible for Junior Accountants (6 up to 12 advisors),• Correspondence with domestic and foreign suppliers,• Transfers from Account Receivable to Account Payable,• Checking payment proposal,• Duns reclassification (debit balance investigation),• Currency reclassification,• Blocked items investigation,• Cash entries (post bank statements), FEBA reconciliation,• Balancing general or subsidiary ledgers,• PRG bookings, dunning letters,• OTV return bookings and investigation of bank accounts,• Forecast for Business Units,• Provide statistical information,• Compiling segments of monthly closings.