Experience

Ci2 Group Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Analyst

  • Feb 2021 - Present



Synergi-FX || Kyuss Systems

• Senior Technical Analyst

  • Jan 2015 - Feb 2021

  ☑ Presided over desktop support, data recovery & migration, system deployment, network & infrastructure upgrades, virtualization and cloud computing services. Assessed end-user requirements, resolved issues and insured meeting of SLAs.☑ Utilized JIRA to manage incoming tier I, II & III service requests, diagnosed equipment failures, resolved malfunctions, administered end-user authorization and configured network & group policies. ☑ Communicated with software vendors to estimated pricing and delivery timelines and pioneered cost-effective server farms designs to meet client requirements. ☑ Worked closely with clients to assist with configuration of routers, switches, wireless access points and implementation of server virtualization and cloud computing services. ☑ Managed content updates, software licensing and end-user authorizations — utilized SharePoint & Livelink to manage web page updates and employed VBA to troubleshoot bugs & code errors.



WesternZagros Resources Ltd

• Canada
• Oil and Gas
• 1 - 100 Employee

• IT Analyst

  • Jan 2012 - Jun 2015

  ☑ Supported with company-wide tier I, II & III support services to 100+ end-users.☑ Presided over corporate IT assets, software licensing & updates and new system configurations & deployments across desktop and mobile stations.☑ Administered service support requests, architected & deployed server farms, managed data backups and implemented disaster recovery plans. ☑ Supported with company-wide tier I, II & III support services to 100+ end-users.☑ Presided over corporate IT assets, software licensing & updates and new system configurations & deployments across desktop and mobile stations.☑ Administered service support requests, architected & deployed server farms, managed data backups and implemented disaster recovery plans.



UFA || CNRL || Critical Mass || Enmax || Calgary Police Service

• Technical Lead / Project Manager

  • 2007 - 2012

  ☑ Supported with IT/IS management, corporate software development, website deployment & administration and project management activities.☑ Assisted with large-scale distribution & enterprise rollouts, network & VoIP administration and technical support. ☑ Supported with IT/IS management, corporate software development, website deployment & administration and project management activities.☑ Assisted with large-scale distribution & enterprise rollouts, network & VoIP administration and technical support.



TransAlta || FortisAlberta

• Senior Technician

  • 1996 - 2006

  Desktop, Telephony and network support. Desktop, Telephony and network support.