Experience

Bodyworkmall

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of Spa Development / Sales at Bodyworkmall

  • Sep 2014 - Present

• Director of Spa Development / Sales

  • Sep 2014 - Sep 2014

  Bodyworkmall is the premier source for all your spa, massage, salon, skin therapy equipment and supply needs. We offer the industries leading brands with the highest quality customer service guaranteed. We support and distribute for Living Earth Crafts, Earthlite, Oakworks, Touch America, Collins, Garfield, Silhouet Tone, Bon Vital, CND, Tweezerman, Soothing Touch, Biotone, Biofreeze, and others for less with our Low Price Guarantee. Direct duties include;• Division Director – Direct management of all aspects of our domestic and international corporate resort projects, consulting, and development for resort groups around the world.• Vendor Management- Direct management of vendor/distributor relationships including product development and implementation of effective lead escalation program • Marketing – Direct marketing, tradeshow and electronic marketing (web and email) for the division• Consulting – Directly manage and participate in Corporate Consulting offerings, including brand, construction and operational development for our resort and corporate partners. • Corporate Development - Direct duties include development of corporate relationships, sales, budget creation, P&L management, and team management.• Global Project management - project clients include Disney Worldwide Services, Rosewood Hotels & Resorts, Bliss Worldwide, Marriott/Ritz Carlton, Hilton Worldwide• Manages international product sales, including work with international distributors and corporate partners



Universal Companies

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Director of Project Operations

  • Mar 2011 - Sep 2014

  Universal Companies is a worldwide distributor and development company working within the spa, resort and medical spa markets (www.universalcompanies.com). Universal Companies has been serving the wellness industry for over thirty years, growing sales to nearly 23,000 unique clients each year. In 2012, Universal Companies formally established Universal Spa Equipment, a division dedicated to spa and resort project development and equipment sales. Direct duties include;• Division Director – Direct management of all aspects of our domestic and international corporate resort projects, consulting, and development for resort groups around the world.• Currently managing 2 direct reports and a team of 5 project managers and equipment customer service department• Vendor Management- Direct management of vendor/distributor relationships including product development and implementation of effective lead escalation program • Marketing – Direct marketing, tradeshow and electronic marketing (web and email) for the division• Consulting – Directly manage and participate in Corporate Consulting offerings, including brand, construction and operational development for our resort and corporate partners. • Corporate Development - Direct duties include development of corporate relationships, sales, budget creation, P&L management, and team management.• Project clients include Disney Global, Rosewood Hotels & Resorts, Bliss Worldwide, Marriott/Ritz Carlton, Hilton Worldwide• Manages international product sales, including work with international distributors and corporate partners



Trilogy Spa

• United States
• Environmental Services
• 1 - 100 Employee

• Director of Operations/Consultant

  • 1999 - 2011

  Duties as Director of Operations:• Directed operations and develop management teams for all locations• Scheduled and coordinated weekly management meetings and monthly staff meetings in order to achieve sales goals, develop promotional ideas and work on company moral• Executed quality control checks in all facets of the business• Recorded accurate bi-monthly payroll for more than 200 staff, attaining 99 percent accuracy• Performed account reconciliation and budgeting for all business expenditures• Facilitated research and development for new treatments, products, and equipment• Captured economical price points by effectively sourcing vendors• Manufactured own Spa line and body products• Provided interpretation and analysis on financial reports• Monitored and control ongoing service and product margin analysis ensuring profitability• Executed opportunities in managing operational costs and boosting bottom line• Determined customer needs ensuring satisfaction with surveys and focus groups• Provided assistance to staff in providing resolutions to problems and cooperating with colleagues• Integrated and monitor job descriptions and staff goal planning• Attended management meetings and communicate all relevant information throughout spaDuties as Consultant:• Defined business and determined target market• Facilitated environmental and site analysis• Forecasted working capital requirements and pre-opening costs• Projected recruitment requirements, labor assumptions, compensation packages, and incentive programs• Employed skill in developing concept identifying Spa dimensions, name, logo, signage, menu of services, and programming• Provided facility design as well as conceptual and strategic planning• Evaluated and analyzed all spa designs and drawings with site considerations• Organized and coordinated overall physical facilities• Supported in establishing operational policies, manuals, systems, and procedures



The Body Sanctum Queenstown New Zealand

• Licensed Massage Therapist

  • Nov 1997 - Nov 1999

  Provided therapeutic and sports massages at the Spa and In room mobile services.



Cafe Aromas / Cafe Romas

• Bar Manager

  • Dec 1989 - Jan 1994

  Bar/Cellar Manager• Effective Management of a high end resort bar and restaurant• Scheduling of staff according to fluctuations and needs of business• Implementation and maintenance of standardization of all products dispensed• Weekly inventory accountability and profit analysis• Ordering and receiving of all bar stock based on implemented par levels• Negotiated Terms and pricing for complete vendor list• Compilation of seasonal beverage lists and menus