Renewals Specialist

• Juni 2022 - –Heute

Business Expert

• Mai 2021 - Juni 2022

• Account Manager - SMB• Prioritise and act on new customer opportunities identified by the store team.• Effectively use CRM to build and maintain accurate customer account information, manage relationship, opportunities, tasks, and develop customer insights based on best practice.• Utilise depth of expertise in Apple products and services — along with the wider ecosystem of third-party products — to develop industry-specific solutions.• Identify solutions for small businesses that go beyond our products and services and also leverage Apple resources online and in contact centres.• Nurture long-term relationships with customers to help them evolve their businesses and discover untapped potential through technology solutions.• Lead customer engagement, deepen relationships, drive sales and awareness of Apple’s value proposition for business, and build loyalty, with a focus on high potential business customers.• Develop effective account plans to start and expand adoption of Apple solutions across our ecosystem platform and deeper in the customer’s organisation.• Plan and forecast business performance through account management, pipeline building, and opportunity management utilising CRM and other tools.• Partner with Business Development Manager and account team to seamlessly transition accounts in line with account engagement strategy and ensure a smooth customer experience.• Increase incremental revenue and expand the opportunity pipeline.• Mentors other members of the store team around business customer needs and solutions.

Business Expert - Career Experience

• Mai 2021 - Sept. 2021

• Drive sales and create loyalty among business customers.• Prioritise and act on new customer opportunities identified by the store team.• Effectively use CRM to build and maintain accurate customer account information, manage relationship, opportunities, tasks, and develop customer insights based on best practice.• Utilise depth of expertise in Apple products and services — along with the wider ecosystem of third-party products — to develop industry-specific solutions.• Identify solutions for small businesses that go beyond our products and services and also leverage Apple resources online and in contact centres.

Specialist

• Feb. 2020 - Sept. 2021

• Drive sales, create owners, and build brand loyalty.• Contribute to success across all store areas and flex appropriately to meet business needs.• Provide customised solutions based on each customer’s specific needs, including business, education, and creative professionals.• Set up Apple products and offer personalisation.• Provide troubleshooting advice and introduce the benefits of shopping with Apple —often to multiple customers at the same time.• Use knowledge about Apple technology, technical expertise, and creativity to meet customer needs.• Maintain accuracy in all operational duties and transactions.

Senior Manager

• Aug. 2019 - Feb. 2020

Manager

• Sept. 2018 - Aug. 2019

Shift Supervisor

• Nov. 2015 - Sept. 2018

Leadership role within restaurant operations, working with operational staff and management on developmental aspects of restaurant procedures.

Crew Trainer

• Juli 2013 - Sept. 2018

Volunteer

• Juli 2017 - Feb. 2020