Experience

HRA

• Government Administration
• 700 & Above Employee

• Fraud Investigator

  • Mar 2012 - Present

  Perform investigations of suspected violations of public assistance laws, rules and regulations, and a variety of other department matters. Interview participants who are under application, under card, or under investigations to verify information of record, invalid fraudulent documents and gather evidence or statements in order to prepare cases for field visit or further investigation. Interpret, explain, and apply provisions of laws, rules and regulations related to the investigation. Acts as a liaison between IREA other HRA programs and/or local law enforcement agencies.Write extensive case notes and reports summarizing the chronological events and developments, identifying, and/or witnesses to obtain and verify information and gather additional evidence during the course of the investigation.Gather and assemble pertinent information, reports, statements, affidavits, and other forms of evidence by observation, record examination, interviews and use of electronic data processing equipment to draw logical conclusions to support disqualification decisions, reduced or closed case actions, legal actions, or for presentation in hearings and Court.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • Feb 2011 - Aug 2011

  Cultivated partnerships with key support groups to drive sales and ensure that all customer needs are met.Fostered teamwork in the branch to ensure a positive overall customer experience.Referred opportunities to segment partners where appropriate.Resolved customer complaints/issues promptly and effectively. Took responsibility for all customer complaints and problems until resolved. Cultivated partnerships with key support groups to drive sales and ensure that all customer needs are met.Fostered teamwork in the branch to ensure a positive overall customer experience.Referred opportunities to segment partners where appropriate.Resolved customer complaints/issues promptly and effectively. Took responsibility for all customer complaints and problems until resolved.



Smith Mazure

• Calendar Clerk

  • Dec 2009 - Feb 2011

  Composed various legal documents, including pleadings, discovery, subpoenas and draft correspondence.Scheduled and coordinate depositions, medical examinations and other court designated hearings.Organized and index all case files for staff attorneys while filing correspondence, pleadings and other documentation in an accurate and timely manner.Performed other clerical or secretarial related duties, such as answering phones, organizing mail, and transcribing documents. Composed various legal documents, including pleadings, discovery, subpoenas and draft correspondence.Scheduled and coordinate depositions, medical examinations and other court designated hearings.Organized and index all case files for staff attorneys while filing correspondence, pleadings and other documentation in an accurate and timely manner.Performed other clerical or secretarial related duties, such as answering phones, organizing mail, and transcribing documents.