Experience

Marcus Theatres

• United States
• Entertainment Providers
• 400 - 500 Employee

• Assistant Manager

  • Nov 2008 - Present

  · Consistently creating a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service. · Aiding the general manager with hiring, training and employee development. · Supervising, motivating, rewarding and coaching theatre associates to maintain exceptional performance. · Appropriately counseling associates when they are not meeting expectations. · Evaluating employee performance and giving constructive feedback to improve productivity and customer experience. · Operate equipment such as point of sales system, projectors, servers, and sound systems and performing troubleshooting on equipment · Payroll processing (through Kronos), time keeping records, and audit processes. · Effectively communicating changes in company policy with staff. · Managing the budget including payroll and petty cash. · Keeping inventory of all supplies. · Conducting interviews and onboarding new employees. · Creating new training plans to ensure each new hire is properly trained in the most up to date procedures and policies. · Creating schedule each week for new show times. · Creating schedule for all employees. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller Operations Specialist

  • Nov 2016 - Jul 2017



Bank Mutual

• United States
• Banking
• 100 - 200 Employee

• Assistant Bank Manager

  • Mar 2014 - Jun 2017

  · Ensure full compliance with bank office internal controls, policies, procedures, and banking regulations. · Maintaining security of all negotiable instruments within the bank office. · Performing routine transactions such as deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and check ordering. · Promote positive client relations through prompt, courteous, and efficient customer service. · Opening new accounts and building relationships with customers to help them grow their relationship with Bank Mutual. · Meeting monthly goals by highlighting products and services to best fit customer’s needs. · Balancing teller drawer along with balance the branch and ATM daily. · Audit Branch and ATM on a monthly, quarterly, and yearly basis to ensure that the branch follows the bank office control program and Federal Regulations. · Coaching the teller staff to ensure that they meet their goals. · Supervising, motivating, and rewarding staff to maintain outstanding performance. · researching and solving customer problems and complaints. · Performing all operational duties within the branch. · Implementing and observing effective internal controls for the branch including but not limited to the safe keeping of all physical cash, negotiable instruments, and safety and security of the branch and its employees. · Maintaining the security of confidential branch information, and keeping then filing system organized. Show less



Potawatomi Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Bingo Floor clerk

  • Jan 2013 - Jan 2014

  Accurately process Bingo sales transactions in a timely manner. Verify issued and returned Bingo paper used for sales. Responsible for accurately balancing cash and paper for each Bingo session. Pay Bingo game winners and process appropriate paperwork. Provide outstanding guest service. Provide Bingo information and general Casino information. Interacts with all Guests and Team Members in a professional and courteous manner. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations. Show less