SINA Administrator

• Sep 2023 - Present

• Management of SINA Desktops, SINA OS(linux),SINA endpoints, SINA RAS server;• Working on technical documentation;• Technical support of users;• Updating the existing SINA management server configuration and policies when required;As a member of the Modern Workplace Team my responsibilities include:• Devices and users management via Intune• Packaging and distribution of applications via MECM/Intune• Intune Autopilot configuration and troubleshooting;• Deployment and administration of business workstations• Systems management using SCCM, AD, powershell,• Daily workstations environment administration (management, monitoring, troubleshooting)• Planning and preparing distribution of operating system images• Planning and preparing distribution of patches• Planning and preparing distribution of applications• Planning and preparing distribution of group policies• Enforcing and monitoring application of the security policies Show less

Senior Help Desk Technician

• Dec 2018 - Sep 2023

• Azure junior administrator• IOS support• Manage active Video Conference Meetings to assure successful launch andoperation.• Provide end user support during video conference calls for requests or problemsthat arise in the course of the videoconference meetings.• Collaborate with Scheduling and Room services teams, as required, to assuremeeting accuracy and appropriate coordination with in-room services.• Review scheduled video conference meetings for accuracy and thoroughness toassure quality.• Manage end user incidents and requests for other Media Services, specificallyDigital Media Streaming.• Assist with major incident and problem investigations.• Incident queue coverage and monitoring SLA• Provide end-to-end support and ensure that customer support tickets are resolved to client satisfaction• Acquiring and cooperation with new vendors• End user knowledge base creation.• Using the Active Directory structure: cataloguing, assigning privileges, creating accounts.• Escalating customer issues through the proper channels• Creation and providing network drives for end user• PC preparations (W10, MS Office build, configuration) and startup training to new users• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems Polycom, Cisco etc) Show less

Project Manager

• Sep 2017 - Dec 2018

- IT Project Manager ( developing, testing of new system) – System administrator for internal procedures and instructions – International collaboration with other European countries regarding good flow of information and documentation – Coordinating every department in company regarding archiving and storing data according to Polish law regulations. – Supporting internal users with their questions about process or problem with the system - IT Project Manager ( developing, testing of new system) – System administrator for internal procedures and instructions – International collaboration with other European countries regarding good flow of information and documentation – Coordinating every department in company regarding archiving and storing data according to Polish law regulations. – Supporting internal users with their questions about process or problem with the system

Technical Professional

• Jan 2017 - Aug 2017

- IT database - managing the whole process in Oracle database - Support of Sales Managers from Denmark, Nordics and East Europe with formal realization of orders - monitoring status of deliveries from order to factory till shipping to end customer. - keeping database of customer up to date - IT database - managing the whole process in Oracle database - Support of Sales Managers from Denmark, Nordics and East Europe with formal realization of orders - monitoring status of deliveries from order to factory till shipping to end customer. - keeping database of customer up to date

Administrative Officer

• Oct 2012 - Jan 2017