Data Business Analyst

• Jul 2023 - Present

IT Business Analyst

• Oct 2022 - Mar 2023

Technical Business Analyst

• Sep 2021 - Aug 2022

Worked on a project to optimise the logistics operations of the city council by identifying inefficiencies and implementing solutions that will reduce costs and improve service quality. Collected requirements on ArcGIS by ESRI to map out the locations of city council facilities and identify the most efficient routes for logistics operations and SAP Transportation Management tools to manage the logistics operations, including vehicle routing, scheduling, and tracking. I was responsible for deriving and documenting a framework for implementing changes and resolving queries associated with the project. The scope of the work included eliciting requirements from stakeholders, and using UML to demonstrate the business processes Show less

Business Analyst

• Sep 2018 - Aug 2020

worked on re-platforming the existing legacy website to include functionality changes for increased website complexity in compliance and security updates, improved user experience and speed management (i.e., managing large data flow) for gateway application systems and in-house payment process systems. The project aimed to create a Customer Relationship Management (CRM) for the company to enable them to track and manage leads, organize sales, and follow up with customers. The project also aimed to update the current web application allowing customers to make online purchases. ▪ Collaborated with product owners to define project scope, objectives, and roadmaps, and identifying business requirements and user needs. ▪ Created user stories and acceptance criteria for developers to implement, based on the project's business objectives and user needs. ▪ Created and maintained product backlogs in tools such as Jira, ensuring that backlog items are prioritized based on business value and technical complexity. ▪ Conducted stakeholder interviews and facilitating workshops to gather business requirements and user needs, and document AS-IS and TO-BE processes. ▪ Conducted feasibility studies to assess the viability of proposed projects, and identifying potential risks and challenges. ▪ Conducted user acceptance testing (UAT) and product testing to ensure that the product meets user needs and requirements. Show less

Data Analyst

• Nov 2015 - Jul 2018

Created and maintained data models, both logical and physical, that accurately represent business requirements and enabled effective data-driven decision-making. Designed and implemented BI visualisation tools that enabled easy access to complex data sets for non-technical business users, providing them with the ability to explore data, identify trends and take action Utilised Relational database modelling and Snowflake models to optimise data storage and retrieval, ensuring maximum efficiency and accuracy. Ensured that the data architecture principles align with business objectives, as well as ITIL framework, to deliver reliable, secure, and scalable data solutions. Developed and maintained data dictionaries, ensuring consistency in data definitions and usage across the organisation. Developed and implemented data governance policies and procedures, ensuring data quality, security, and privacy. Show less