Experience

Rodland Toyota of Everett

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Center Representative

  • Jul 2020 - Present

  Monitor internet leads and promptly respond to customers received via CRM system, telephone call or email.Generate and confirm appointments through prospect and lead management via multiple sources of communication.Prepare vehicles for customer test drives including fueling and coordinating with detail and service departments.Assist the Sales Team Members with follow-up calls to their customers before and after their visit or purchase.In occasions, assist customers with their vehicle purchase. General office responsibilities include answering incoming calls and directing them accordingly to an available sales team member, prepare new vehicle inventory and office supply monitoring. Show less

• Internet Sales Representative

  • Jun 2020 - Present



Klein Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Advisor

  • Dec 2019 - Jul 2020

  -Processed new sales lead in a timely manner via all provided forms of communication such as telephone switchboard, email or CRM System. -Produce and confirm new sales lead appointments and assigning a Product Specialist to a deal. -Assisted Product Specialists by keeping constant communication to ensure the closing of sales deals. -Followed up with all sales leads throughout their purchase process and their delivery of their new/used vehicle. -Conducted customer service surveys via phone or email to ensure positive service reviews. Show less



Angel Of The Winds Casino • Hotel

• Front Desk Supervisor

  • Oct 2014 - Oct 2019

  Responsibilities included: -Oversaw Front Office staff with the task of drafting employee schedule and revision to maximize staffing, organization, filing of all employee files. Served as a liaison between front line agents and executive team -Supported Hotel Manager with interview, hiring and training of new employees. Monthly and end of fiscal year financial reporting to Casino Executive team and Tribal Board Members. -Bridged the communication between departments such as Housekeeping, Maintenance, Sales, Marketing, Player Development, IT and Food and Beverage for a smooth and successful shift. -Reviewed all reservations for accuracy to maximize revenue and ensure guest satisfaction during all stages of their stay. -Coordinated with Sales and Marketing team with booking, arrival, departure, billing and follow up of groups, group rooming blocks and VIP events. -Responded to guest complaints and concerns received via email, social media, surveys, telephone calls and face-to-face interactions. Show less