Experience

Winterwood Inc

• United States
• Real Estate
• 100 - 200 Employee

• HR Recruiter

  • Mar 2022 - Present

  Lexington, Kentucky, United States



Integrated Security Solutions (ISS)

• Security Systems Services
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2020 - Mar 2022

  Nicholasville, Kentucky, United States • Working in a Call Center environment providing technical support, and handling customer inquiries and issues via telephone and email. • Documenting each case, creating work orders, and updating customer records and ETAs for scheduled services. • Processing shipping labels for parts/equipment being shipped, with accuracy. • Conducting quality control checks on shipments. • Auditing customer records and work order tickets. • Developing and maintaining a knowledge base of… Show more • Working in a Call Center environment providing technical support, and handling customer inquiries and issues via telephone and email. • Documenting each case, creating work orders, and updating customer records and ETAs for scheduled services. • Processing shipping labels for parts/equipment being shipped, with accuracy. • Conducting quality control checks on shipments. • Auditing customer records and work order tickets. • Developing and maintaining a knowledge base of evolving products and services. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Bookkeeper, Translator

  • Sep 2019 - Jul 2020

  Versailles, Kentucky, United States • Bookkeeping for family-owned cabinet installation business. • Translation of documents from English into Spanish.



Staffmark

• Staffing and Recruiting
• 1 - 100 Employee

• Branch Manager

  • Jan 2012 - Sep 2019

  Lexington, Kentucky Area • Oversaw day-to-day operations, including supervising and directing a staff composed of 3-5 Account Managers and Operations Specialists responsible for servicing the employment needs of customers. • Developed and maintained excellent customer relationships, promoting new business, investigating and resolving problems and issues. • Planned future staffing needs and organized methods of servicing future orders. • Monitored and followed-up on account receivables and delinquent customer… Show more • Oversaw day-to-day operations, including supervising and directing a staff composed of 3-5 Account Managers and Operations Specialists responsible for servicing the employment needs of customers. • Developed and maintained excellent customer relationships, promoting new business, investigating and resolving problems and issues. • Planned future staffing needs and organized methods of servicing future orders. • Monitored and followed-up on account receivables and delinquent customer accounts in conjunction with the Credit/Collections Department. • Conducted audits to ensure that all I-9s, background checks, and drug screens (if required by customer) were completed prior to the employee being sent on assignment. Accomplishments: • Implemented Perfect Attendance programs for three large customers, improving attendance and retention. • Earned the Passionate Performance Award - Top Branch for Greatest Improvement in Operating Profit Ratio, 1st quarter 2014. • Achieved 100% score in the SOX compliance audit multiple years. • Achieved Certified Staffing Professional (CSP) certification in 2016.

• Transportation Account Manager/HR Assistant

  • Mar 2008 - Dec 2011

  Lexington, Kentucky Area • Managed multiple accounts for the Transportation Division. • Maintained Department of Transportation (DOT) records and driver compliance documentation. • Assisted the Regional Human Resources Director, over 10 States, with HR duties, such as FMLA requests, complaint investigations, candidate screenings; preparing and mailing offer letters and new hire packets for internal hires; retention of personnel records.

• Account Manager

  • Jan 2001 - Mar 2008

  Lexington, Kentucky Area • Managed multiple accounts for the Labor and Transportation Divisions. • Provided human resources services to customers, including making decisions related to the hiring, placement, discipline, and termination of temporary employees. • Interacted with customers to evaluate and assess their staffing needs. • Served as the intermediary between employees and customers. • Developed and fostered professional partnerships with customers to ensure their human resources needs were… Show more • Managed multiple accounts for the Labor and Transportation Divisions. • Provided human resources services to customers, including making decisions related to the hiring, placement, discipline, and termination of temporary employees. • Interacted with customers to evaluate and assess their staffing needs. • Served as the intermediary between employees and customers. • Developed and fostered professional partnerships with customers to ensure their human resources needs were met. Accomplishments: • Collaborated with the Safety Department to record the company's General Safety video into Spanish.

• Personnel Recruiter

  • Aug 1998 - Jan 2001

  Lexington, Kentucky Area • Recruited, interviewed, screened, selected and referred candidates for job openings. • Ensured that qualified job candidates were hired and all required new employee paperwork completed. • Researched candidate pool to locate possible candidates for job orders. • Assisted in problem resolution for any temporary employee issues. • Entered applications into the database. Accomplishments: • Became the subject matter expert on I-9 compliance. • Translated the Employee… Show more • Recruited, interviewed, screened, selected and referred candidates for job openings. • Ensured that qualified job candidates were hired and all required new employee paperwork completed. • Researched candidate pool to locate possible candidates for job orders. • Assisted in problem resolution for any temporary employee issues. • Entered applications into the database. Accomplishments: • Became the subject matter expert on I-9 compliance. • Translated the Employee Guide and new hire packet into Spanish to be used company-wide.